Frequently Asked Questions (FAQ) for Clients
Membership & Plans
- Q1: What is Bokkara Membership Booking?
- Bokkara is a membership-based travel booking service. Members gain access to exclusive booking privileges, discounted rates on flights, accommodations, and package deals depending on their membership tier.
- Q2: What are the different membership tiers?
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Tier 1: Members receive percentage discounts only on flight tickets.
Tier 2: Members receive percentage discounts on flights and on combined flight + accommodation bookings (not on accommodation-only bookings).
Tier 3: Members receive the highest level of discounts, applying to both flight bookings and combined flight + accommodation packages (not on accommodation-only bookings).
- Q3: Can I book as a non-member?
- No. Bokkara operates exclusively for members. You’ll need to subscribe to one of our membership tiers to access bookings.
Booking & Discounts
- Q4: How do discounts apply to my booking?
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Flight Only: Percentage discounts apply to Tier 1, Tier 2, and Tier 3 members.
Flight + Accommodation Together: Percentage discounts apply to Tier 2 and Tier 3 members.
Accommodation Only: Discounts do not apply to any tier.
- Q5: How do I book a trip with Bokkara?
- All bookings are made directly through a Bokkara Booking Consultant. Simply contact us with your travel details, and we’ll handle the booking process for you.
- Q6: Can I book for friends or family with my membership?
- Yes. Members can book for themselves and include family or friends in their bookings. However, the membership benefits apply only under the member’s booking.
- Q7: Do I need to pay the full cost at the time of booking?
- Yes, all flight and accommodation bookings must be paid in full at the time of confirmation.
Payments & Refunds
- Q8: What payment methods do you accept?
- We currently accept PayPal for secure membership subscriptions and travel bookings.
- Q9: Are my bookings refundable?
- No. All bookings, including flights and accommodations, are non-refundable. Once confirmed, changes or cancellations are not eligible for a refund.
- Q10: Is flight insurance included in my membership plan?
- No. Flight insurance is an optional add-on that can be purchased at the time of booking your tickets.
Membership Billing & Cancellation
- Q11: How do I cancel my membership?
- You can cancel your membership at any time by logging into your PayPal account and managing your subscription directly.
- Q12: If I cancel my membership, do I still keep my booking?
- Yes. Canceling your membership does not affect confirmed bookings. However, you will lose access to discounts and other membership benefits for future bookings.
- Q13: Can I upgrade my membership tier later?
- Yes. Members can upgrade their membership tier at any time to unlock greater discounts and benefits.
Support & Assistance
- Q14: Who do I contact if I need help with my booking?
- You can reach out to your assigned Bokkara Booking Consultant for assistance with reservations, changes, or add-ons.
- Q15: Do you offer 24/7 customer support?
- Yes. Our team of Booking Consultants is available 24/7 to assist members with travel arrangements.
- Q16: Can I add extras like car rentals or activities?
- Yes. Our Booking Consultants can assist you in arranging additional services like rental cars, guided tours, and local experiences. These extras are not covered under membership discounts but can be booked at member-exclusive rates when available.
- Q17: What happens if my flight is canceled or delayed?
- Since bookings are non-refundable, members are encouraged to purchase flight insurance during booking to cover unexpected cancellations or delays.