How can we help with your stay?
Find answers or connect with our 24-hour support team.
What do you need help with?
My bookings
View and manage your hotel stays.
Changes & cancellations
Get help changing or cancelling a booking.
During your stay
Contact us about an issue at your hotel.
Membership & accounts
Manage your membership and adult account.
Hotel rewards
Questions about earned hotel nights.
Bokkara credit
Understand credit from qualifying bookings.
Already have a hotel booking?
Sign in to see your stay details and get booking-specific help.
Popular questions
How do I cancel a hotel booking?
Open your booking details to review the cancellation terms. Contact our support team if you need help with your request.
When is free cancellation available?
For eligible bookings, cancel at least 24 hours before check-in. Review your booking confirmation for the applicable terms.
How do I earn hotel nights?
Earn hotel nights through qualifying bookings with Bokkara. Review the rewards terms for earning and redemption details.
Where can I find my Bokkara credit?
Contact our support team for help reviewing the Bokkara credit available to your account.
How do I add my complimentary adult account?
Contact our support team for help setting up the complimentary adult account included with your membership.
Here for you, before and during your stay.
Hotel support, whenever you need it.