Bokkara ClubNights Terms and Conditions

ClubNights are reward units earned for qualifying accommodation nights stayed through Bokkara. They can be redeemed toward eligible accommodation costs on a future Bokkara booking.

Bokkara Management LLC operates the program. In these Terms, “Bokkara,” “we,” “us,” and “our” refer to Bokkara Management LLC.

ClubNights are separate from ClubCredit. ClubNights have a redemption value measured in United States dollars but are not a cash balance. ClubCredit is a separate wallet balance that can pay an eligible booking’s entire checkout total, including taxes and fees, under the ClubCredit Terms and Conditions.

ClubNights are a benefit of Bokkara Premium and Bokkara Exec membership.

The main account holder must be at least 18 years old and purchase the main membership. The included shared account holder must be at least 17 years old and has their own membership number. Property check-in age rules and applicable legal requirements also apply.

Rewards for a qualifying booking are credited to the main account holder. Booking for accompanying guests or booking multiple rooms does not create additional rewards for those guests or multiply the number of qualifying nights.

Bokkara Premium members earn 500 ClubNights for each qualifying night actually stayed.

Bokkara Exec members earn 1,000 ClubNights for each qualifying night actually stayed.

The membership tier active on each night determines the earning rate for that night.

A qualifying night is an accommodation night the main member actually stays as part of an eligible booking made through Bokkara. Rewards are calculated by the number of qualifying nights stayed, not by the number of rooms or guests.

For example, a five-night qualifying stay earns 2,500 ClubNights on Premium or 5,000 ClubNights on Exec, even if the booking includes more than one room or guest.

Unused or cancelled nights, ordinary no-shows, and nights that are fully refunded do not earn ordinary stay rewards. A booking request, payment receipt, property confirmation, or internal order status alone does not establish that a stay was completed.

ClubNights are posted to the main account holder’s account within 14 days after checkout and verification of the qualifying stay. Your account displays your available balance.

Contact our 24-hour support team if a completed stay or reward is missing or appears inaccurate.

Please report a missing or inaccurate reward within 90 days after checkout and provide your booking reference and relevant details. We consider exceptions for Bokkara errors and explain the outcome. A delay in reporting does not remove any mandatory rights.

ClubNights are valued in United States dollars for eligible accommodation:

Each ClubNight has a value of USD $0.005 toward the eligible accommodation cost.

The minimum redemption is 500 ClubNights, and redemptions are made in multiples of 500. Your booking quote shows how many ClubNights are required before you confirm the booking. Your available balance and the accommodation price determine whether your ClubNights can cover the booking.

ClubNights can be used only for the eligible accommodation cost, meaning the cost of the booked nights. They cannot pay taxes, property fees, Bokkara service charges, or other separately identified fees and extras. Those amounts must be paid with money at checkout.

You must have enough ClubNights to cover the full eligible accommodation redemption quoted for the booking. You cannot use ClubNights for part of the accommodation cost and pay the rest of that accommodation cost with money.

ClubNights and ClubCredit cannot be combined to pay for the same booking. An eligible booking is paid using one of the following methods:

• Enough ClubNights to cover the accommodation cost, with money used for taxes and fees.
• Money for the entire checkout total.
• Enough ClubCredit to cover the entire checkout total.

Before submitting a request, review the accommodation, dates, number of rooms, required ClubNights, taxes, fees, and other charges. The quote explains the amounts payable. A booking request remains subject to property confirmation.

ClubNights may be redeemed for eligible accommodation otherwise available through Bokkara. There is no separate ClubNights reward inventory.

Availability, prices, property restrictions, and the required number of ClubNights may change before a booking is confirmed. We show the applicable quote before you submit your request.

A checkout receipt, payment authorization, or acknowledgement of your request does not by itself confirm the property reservation. We send a confirmation when the property confirms the stay.

If the property cannot confirm your request, we return any ClubNights deducted for it and handle other amounts as described in Section 10.

You must cancel the entire stay. Cancellation of only selected rooms or nights is not available.

Contact the designated cancellation or staffed 24-hour support channel on our website, in your account, or in your booking confirmation. Provide your name and booking reference, and keep the acknowledgement or evidence of your request.

Cancellation at least 24 hours before check-in

If we receive your cancellation request at least 24 hours before the property’s confirmed check-in time, 50% of the ClubNights redeemed for the booking are returned to the account used for the redemption. The other 50% are not returned.

Taxes and fees paid with money are non-refundable under the ordinary member cancellation policy.

Cancellation less than 24 hours before check-in

If we receive your cancellation request less than 24 hours before check-in, the redeemed ClubNights are non-refundable. Taxes and fees paid with money are also non-refundable under the ordinary member cancellation policy.

Exactly 24 hours before check-in falls within the at-least-24-hour category. The deadline is measured using the property’s local check-in time. The time your request reaches a functioning cancellation or support channel determines when it is received.

These rules apply to member-requested cancellations. They do not remove remedies required by law or the separate protections for a property or Bokkara cancellation, an accommodation problem, or eligible Flight Disruption Assistance.

An ordinary no-show occurs when you do not arrive and the property records you as a no-show. Redeemed ClubNights and separately paid taxes and fees are non-refundable under the ordinary member cancellation policy.

If your flight is delayed or cancelled, contact Bokkara immediately. Eligible Exec members may receive the assistance described in Section 11.

Leaving a stay early does not create a right to a partial cancellation or automatic return of ClubNights. Contact support promptly if you leave because of a problem with the accommodation. We will investigate and address the issue in accordance with your booking, our service obligations, and applicable law.

If the property cannot confirm your booking request, we return the ClubNights deducted for the request. Any money already captured for the request is credited to your ClubCredit Wallet under our ordinary booking refund policy; an uncaptured payment authorization is released. Mandatory rights to a different remedy remain available.

If Bokkara or the property cancels a confirmed stay without your fault or cannot supply it, we offer a suitable alternative for your acceptance or a full refund.

If you choose the refund for a ClubNights booking:

• We restore 100% of the ClubNights redeemed for the booking.
• We issue separately paid taxes and fees to your ClubCredit Wallet.

You do not have to accept a materially different or inferior alternative as full settlement.

If applicable law requires a monetary refund or another remedy, we provide it. A refund owed by Bokkara is not delayed solely because the property has not reimbursed us. Accommodation problems during a stay are handled according to the circumstances and applicable rights.

Flight Disruption Assistance is available to both the main Exec account holder and the included shared account holder, including when they travel separately.

It applies to eligible Bokkara stays paid with money, ClubCredit, or ClubNights when a flight delay or cancellation causes the affected account holder to miss prepaid nights or lose a confirmed reservation.

If the property keeps the reservation but the affected account holder arrives late, Bokkara reimburses the accommodation value of every prepaid night missed because of the disruption.

If the property records a no-show and cancels the reservation, Bokkara reimburses the accommodation value of all prepaid nights lost. Taxes, property fees, Bokkara service charges, and other fees are excluded.

Reimbursement is issued as ClubCredit to the affected account holder’s wallet. For a ClubNights-funded stay, the corresponding redeemed units are valued at USD $0.005 per ClubNight. Reimbursement does not depend on the property refunding Bokkara.

Tell Bokkara immediately when you become aware of a flight delay or cancellation. We investigate, contact the property on your behalf, and help arrange an alternative when needed. Late notification may delay investigation and reimbursement.

After completing our investigation and establishing eligibility and the amount, we issue the credit within two business days.

If a replacement booking is needed before the credit is issued, you may need to pay with money or use sufficient existing ClubCredit. A ClubCredit booking requires enough credit for the entire checkout total; split payment is not available.

ClubNights do not expire while your membership remains active.

If your membership ends and is not renewed within 30 days after cancellation or expiry, your remaining ClubNights expire. If you renew within that 30-day period, your ClubNights remain available while your renewed membership is active. This does not affect mandatory consumer rights or correction of a Bokkara error.

Stopping automatic renewal ordinarily allows membership to continue until the end of the paid term. Cancelling renewal is not the same as cancelling a confirmed stay. Existing bookings remain subject to their accepted terms and applicable rights.

Keep your account details and login credentials secure. ClubNights cannot be sold, gifted, transferred between accounts, or exchanged for cash, subject to mandatory rights.

Contact us promptly if you believe that someone has accessed your account or used your ClubNights without authorization. Do not send us your password, card security code, or payment authentication code.

We may correct duplicate postings, calculation errors, and rewards associated with a valid refund or proven misuse. We explain a material adjustment and give you an opportunity to question it.

We may take proportionate steps to investigate suspected misuse, subject to applicable law. Honest complaints and good-faith requests for corrections are not misuse.

We may update ClubNights terms for future activity with appropriate notice. Material changes to an ongoing paid membership follow the notice, consent, cancellation, and other protections required by your agreement and applicable law.

A change does not automatically remove earned rights or alter an accepted booking contrary to law.

If the ClubNights program closes, we will give at least six months’ notice and a practical opportunity to redeem remaining eligible balances, subject to stronger applicable rights. The notice will explain how existing balances and confirmed bookings will be handled.

Both membership plans include staffed 24-hour support. Contact us through the support channels on our website, in your member account, or in your booking confirmation.

Include your name, membership number or booking reference, and the details of your enquiry. For legal enquiries, email legal@bokkara.com.

We acknowledge complaints within two business days and provide an outcome or progress update within 10 business days. Urgent stay issues and time-sensitive cancellations should be directed to 24-hour support.

Nothing in these Terms limits consumer protections, monetary refunds, or other remedies that cannot lawfully be excluded. Our Privacy Notice explains how we handle your personal information.