Bokkara Member Terms of Service

Bokkara is a membership-only online property booking club operated by Bokkara Management LLC, a Delaware limited liability company. In these Terms, “Bokkara,” “we,” “us” and “our” mean Bokkara Management LLC. “You” means the member or person using our member services.

Our support staff work from remote and satellite locations in New York and Florida in the United States; Toronto, Canada; Singapore; Panama; Dubai, United Arab Emirates; London, United Kingdom; and Trinidad and Tobago. You can contact us through the support channels on our website, in your member account or in your booking confirmation.

By accepting these Terms when joining or booking, you agree to the conditions that apply to the service you purchase. Your agreement includes these Terms, the membership offer you accept and the details and conditions provided for your particular booking. Our Privacy Notice explains how we handle personal information.

Specific booking information identifies your property, dates, room, price, inclusions, property conditions and cancellation conditions. Property terms apply alongside these Terms as explained in section 17. Mandatory consumer rights take priority over any inconsistent provision.

Do not complete a purchase if you do not agree to its terms. Merely browsing our website does not authorize a recurring charge. Keep your membership receipt, booking confirmation and relevant communications for your records.

The “main account holder” is the person aged 18 or older who applies for and purchases the main membership. The “shared account holder” is the named person aged 17 or older included under that membership with their own account and membership number. A “guest” is a person included in a booking.

A “booking request” is a request for us to arrange accommodation. A “confirmed booking” is a reservation for which we have issued property confirmation. An acknowledgement, payment authorization or checkout receipt alone is not property confirmation. The “property” is the accommodation provider identified in the booking.

“Accommodation cost” means the cost of the nights booked, excluding taxes, property fees, Bokkara service charges and other separately identified fees or extras. “Checkout total” includes the accommodation cost and the taxes and fees payable for the booking.

“ClubNights” are accommodation reward units. “ClubCredit” is the credit recorded in your ClubCredit Wallet. The wallet may include annual rewards, referral rewards, cancellation credits, promotional credits and Flight Disruption Assistance reimbursements.

Cancellation deadlines use the property's local check-in time. Exactly 24 hours before check-in falls within the “at least 24 hours” category. A “business day” excludes weekends and public holidays in the location handling the relevant service.

You must be at least 18 years old to apply for and purchase the main membership and have legal capacity to enter the membership agreement. The included shared account holder must be at least 17 years old and may book for themselves, subject to applicable legal capacity and the property’s check-in rules.

Both the main and shared account holders may book as many rooms and for as many people as they require. The member making the booking must also be included in the booking and stay. The booking member’s membership account information is used as the main guest check-in information provided to the property. Guests do not need their own Bokkara membership to be included in the booking.

Room availability, occupancy limits, property requirements and applicable law affect a particular request. If a request cannot be completed through the website, contact support for help. Provide accurate guest names, ages and other information. A property may require its lead guest to be older than 17 or require identification or consent.

Use your genuine name and accurate contact details, and keep your information current. Your membership number identifies your account and is used to check eligibility for bookings and benefits. It does not itself confirm a reservation.

Keep your login credentials secure. Do not lend, sell or share account access, impersonate another member or make unauthorized changes to someone else's booking. Each shared account holder uses their own credentials and membership number.

Tell us promptly if you suspect unauthorized access. We may request reasonable identity verification to protect your account or restore access. Our staff do not need your password, card security code or payment authentication code. Your responsibility for unauthorized activity remains subject to applicable law.

Bokkara offers one membership for USD $119.00 per year plus applicable taxes and fees. The total payable and recurring terms are shown at checkout before you join. Your membership includes one shared account.

The main and shared account holders have access to eligible accommodation bookings, available member prices, 24-hour support, the applicable cancellation benefits, ClubNights and Flight Disruption Assistance. Both can earn and use applicable rewards under the relevant program terms. The 2 percent annual reward, capped at USD $2,000 per membership year, belongs to the main account holder only and is based on their qualifying spending as described in section 24.

Member prices, room availability and benefits depend on the property, booking and applicable terms. Membership does not guarantee a particular saving, room, upgrade or price lower than every competing offer.

Each membership includes one named shared account holder aged 17 or older, with their own login and membership number. A shared residential address is not required. The main account holder may change the shared account holder only at the end of their annual membership year, during the 30-day window following the end of that membership year. Contact support to arrange the change.

Both account holders may book for themselves and other guests, provided the booking member is included in the booking and stays. Both receive membership benefits and may earn applicable rewards while the account is linked; they may travel separately. Each holder has their own account and ClubCredit Wallet. Only the main account holder earns the 2 percent annual reward on their qualifying spending; shared account spending does not contribute to that annual reward.

Being linked does not give either person unrestricted access to the other’s private correspondence or wallet, or authority to change the other’s booking without permission. The shared membership ends when the main membership ends, subject to protections for existing confirmed bookings and accrued rights.

Membership activates after successful membership payment and lasts one year from activation. We issue your membership number and provide your activation and expiry details. An unpaid application does not activate membership.

Automatic annual renewal requires your express authorization. Before you authorize it, we show the annual price, currency, applicable taxes, renewal timing and cancellation method. We send a reminder 30 days before renewal with the amount, currency, renewal date and cancellation instructions. Additional legally required notices remain available.

An authorized subscription renews annually unless you stop renewal. We notify you of a renewal price change in advance and obtain any fresh consent required by law. Changes to the next renewal price do not increase the charge for your current paid term.

Payment retries and any replacement payment authorization follow the permissions you give and applicable law. A cancelled recurring payment mandate is not restarted without valid authorization.

You can stop renewal through your available subscription controls or by contacting Bokkara support with a clear cancellation request. Where PayPal administers your subscription, its subscription management controls are also available. We provide cancellation confirmation.

Stopping renewal normally leaves your membership active until the end of its paid term. Deleting an account, unsubscribing from marketing and cancelling accommodation are separate actions. Tell us which service you want to cancel if your request concerns more than one.

Our 30-day satisfaction guarantee returns the full membership fee to the original payment method when you request it within 30 days after the relevant membership payment. The refund ends both the main and shared memberships. Separately confirmed accommodation bookings retain their accepted terms and are not automatically cancelled.

On expiry, ordinary new member booking privileges stop. Existing confirmed stays remain valid. If membership expires during a confirmed stay, support and benefits attached to that booking continue through checkout. ClubNights follow the 30-day renewal rule in section 23; ClubCredit and annual rewards follow section 24. Your statutory cancellation and refund rights remain unaffected.

Promotions state their eligibility, duration, price, renewal price and exclusions. Offers cannot be combined unless the offer expressly allows it. Promotions do not change an already confirmed booking.

Only Bokkara members with active membership may access and share their personal referral link. When a new person uses the link to purchase and activate their first main membership, the referral qualifies after that person’s 30-day membership satisfaction guarantee period ends, provided the sign-up meets the program requirements and is not cancelled or refunded under the guarantee.

The referring member receives USD $15.00 in promotional ClubCredit immediately after each referral qualifies, with no additional 30-day waiting period. The reward is not cash and is added to the referring member’s ClubCredit Wallet. A renewal, a duplicate or self-referral, or adding an included shared account is not a new qualifying sign-up. One qualifying sign-up is attributed to one referring account.

Referral ClubCredit follows section 24 and the Refer a Friend Terms and Conditions. If a referral is missing or attribution is incorrect, contact support. Bokkara may correct errors or proven misuse with an explanation and an opportunity to raise a concern, subject to applicable law.

Search results help you explore properties, rooms, dates and prices. Availability can change before a reservation is confirmed. A search result is not a booking or a guarantee that the property will accept your request.

Property descriptions, photographs, ratings, reviews, maps and amenities may come from external sources. We take reasonable care with the information we publish and address material errors we identify. Generic images may not show the exact room allocated.

Tell us before booking if a feature is essential, such as an accessible room, connecting rooms or a particular bed configuration. We distinguish an accepted arrangement from a request that remains subject to availability. Search order depends on the selected sort and available results. Sponsored placement is identified where applicable.

We arrange accommodation directly and manually with the property. We may use external search, mapping and property information services, but our reservation process is carried out directly with the property rather than through an online travel booking site.

Bokkara provides the membership and booking services it promises. The property supplies the accommodation and on-site services. Your booking information identifies the property and any additional contracting party for that service. We remain responsible for our own services, representations, payment handling and legal obligations.

Flights, transfers, tours and other travel services are not included unless expressly identified in the purchase. Flight Disruption Assistance is the accommodation benefit in section 25, not a flight booking service. Any mandatory protections that apply to a particular travel arrangement remain effective.

Before submitting a request, check the property, rooms, dates, nights, guest details, occupancy, price, currency, taxes, fees, cancellation deadline and material property restrictions. The main or shared member making the booking must be included in the booking and stay. That member’s account information is used for the main guest check-in details provided to the property. Provide accurate information and have authority to book for the named guests.

Submitting authorizes us to process the request and communicate necessary details to the property. It authorizes only the payment actions and amounts presented and accepted at checkout. We do not impose an increased price without the required disclosure and your agreement.

Our acknowledgement means we have received your request. We begin the booking process promptly, but the stay remains unconfirmed until the property has accepted the reservation and Bokkara confirms it. Contact support if arrival is imminent and you have not received confirmation.

We may decline an unconfirmed request because accommodation is unavailable, essential details cannot be verified, payment fails, fraud is reasonably suspected or a legal restriction applies. If we cannot arrange the accommodation, section 21 explains the full refund or authorization-release treatment.

After checkout, we send three booking communications as the reservation moves through our direct-to-property process.

First, a booking receipt or acknowledgement confirms that we received your request and, where applicable, that payment has been authorized. This first email is not confirmation that the property has accepted the reservation.

Second, once the property has accepted the reservation, Bokkara sends a booking confirmation email. This email confirms the stay and provides the available booking details. A confirmation is sent only after the property has confirmed the reservation, even if the property confirmation number is not yet available to include in that message.

Third, we send a final confirmation email with the property’s booking confirmation number when that number is available. Keep this number and your booking details for check-in. If you have not received the number or your arrival is approaching, contact our 24-hour support team.

Your confirmation identifies the property, stay dates, accepted accommodation, occupancy, price, inclusions and cancellation terms. An internal order marked fulfilled is a processing event, not proof that the stay has been completed. Review all messages and report errors promptly. We do not substitute a materially different property, room, date or price without your agreement, subject to applicable law.

Before you commit, we show the booking currency, accommodation cost, applicable taxes, property fees, Bokkara service charges and checkout total. We identify known amounts payable directly to the property. If a mandatory amount cannot be calculated in advance, we explain its nature and calculation basis as required by law.

The total reflects the selected rooms, nights and occupancy. A per-night amount is not the total stay price. Optional extras require your selection and have separate prices. Charges for Bokkara services are distinct from government taxes.

Your bank or card issuer may impose exchange-rate or foreign-transaction charges separately from our price. If we discover a material pricing error before confirmation, we explain the corrected offer and let you accept it or withdraw. Rights after contract formation depend on the accepted agreement and applicable law.

You may pay a booking entirely with money, entirely with sufficient ClubCredit, or with sufficient ClubNights for the full eligible accommodation cost and money for all taxes and fees. ClubNights cannot pay part of the accommodation alongside money. ClubCredit must cover the entire checkout total and cannot be combined with money or ClubNights.

For supported monetary payment methods, checkout places an authorization while we arrange the accommodation. We capture payment following property confirmation. An authorization can reduce your available funds and expires under payment-provider rules; renewed authorization may be needed. Any payment method that settles immediately is identified before use.

For an eligible member-requested cancellation at least 24 hours before check-in, the accommodation cost is returned in the same form used to pay: money, ClubCredit or ClubNights. Taxes and fees are excluded under the ordinary policy. Later cancellations are non-refundable under the ordinary policy. Sections 18 and 19 explain the details; property or Bokkara failures, Flight Disruption Assistance and mandatory rights are addressed separately.

We process refunds and authorization releases without undue delay and within applicable legal deadlines. Your issuer controls when a monetary refund appears. If applicable law requires a refund of taxes or fees, or another remedy, we provide it. A refund we owe is not delayed solely because the property has not reimbursed us.

Each property may have its own accommodation terms and conditions. Members and guests must follow the applicable property rules as well as these Terms, including the property’s disclosed rules on cancellation, late check-in and arrival, no-shows, identification, check-in age, occupancy, deposits, conduct and facilities. Review the property’s conditions before booking and contact Bokkara if any requirement is unclear.

The property’s cancellation and arrival rules apply to the property’s reservation. Bokkara’s cancellation benefit in sections 18 and 19 applies to the payment or rewards held by Bokkara. We disclose material property conditions and any separately payable property charges before you commit where required. A property rule does not silently remove a Bokkara refund benefit expressly promised in these Terms or a mandatory consumer right. Contact Bokkara as well as the property about a cancellation or late arrival.

Some properties require an incidental deposit or credit card at check-in under their own policies. Extra charges incurred during a stay, such as room charges, property service charges and minibar purchases, are between the member and the property and are handled directly with the property. Property charges are separate from the price paid to Bokkara. This does not remove any responsibility Bokkara has under the booking or applicable law.

The check-in and check-out times in your booking apply. Early arrival, late departure, connecting rooms, upgrades and specific room locations require express confirmation or remain subject to availability. You are responsible for damage for which you are legally responsible; an unsupported allegation alone does not establish liability.

The following applies when Bokkara receives your clear request to cancel the entire stay at least 24 hours before the confirmed check-in time in the property’s local time zone. Exactly 24 hours qualifies. The refund covers the accommodation cost only. Taxes, property fees, Bokkara service charges and other fees are excluded and non-refundable under the ordinary member cancellation policy, subject to mandatory rights.

Money-paid booking: 100 percent of the accommodation cost is refunded in money to the original payment method. Taxes and fees are excluded.

ClubCredit booking: 100 percent of the ClubCredit used for the accommodation cost is returned to the ClubCredit Wallet. ClubCredit used for taxes and fees is not returned under the ordinary policy.

ClubNights booking: 100 percent of the ClubNights redeemed for the accommodation cost is restored to the account. Separately money-paid taxes and fees are not refunded under the ordinary policy.

Send your request through the designated cancellation or 24-hour support channel with your booking reference and a clear instruction. The time it reaches the functioning channel controls; our internal processing delay does not make a timely request late. Keep your acknowledgement or transmission evidence. Separately purchased extras follow their disclosed conditions. Supplier-caused failures, Flight Disruption Assistance and mandatory rights are separate.

A member-requested cancellation received less than 24 hours before confirmed check-in is non-refundable under the ordinary member cancellation policy, whether paid with money, ClubCredit or ClubNights. No accommodation cost, redeemed ClubNights, taxes or fees are returned under that ordinary policy. Exactly 24 hours before check-in falls within section 18.

An ordinary no-show is non-refundable regardless of payment method. Eligible Flight Disruption Assistance is separate for flight-caused missed nights and no-shows. Property or Bokkara failures and mandatory rights are also treated separately.

Cancellation applies to the entire stay; cancellation of selected rooms or nights is not available. Leaving early does not automatically entitle you to a refund for unused nights. Contact support if you depart early or experience an accommodation problem. Service failures and mandatory rights are assessed separately.

Changes to dates, rooms, nights, occupancy or guest identities require property acceptance and our written confirmation. Availability and price may change. We show any applicable charge and the effect on cancellation conditions and rewards before you accept.

An enquiry about a change does not authorize cancellation of your existing booking. If a modification needs cancellation and rebooking, we explain the process and relevant risks before acting.

You may not resell memberships, rewards or member bookings for commercial gain without permission. A permitted guest substitution does not transfer membership. Mandatory rights concerning transfers remain unaffected.

If the property cannot confirm your request, we release an uncaptured authorization. If money has already been captured for accommodation we cannot arrange, the full amount including taxes and fees is issued to your ClubCredit Wallet under our ordinary booking policy. Deducted ClubNights are restored.

If Bokkara or the property cancels a confirmed stay without your fault or cannot supply it, we offer a suitable alternative for your acceptance or a full refund. A money-paid booking receives its full payment including taxes and fees as ClubCredit. A ClubNights booking receives 100 percent of redeemed units back and separately paid taxes and fees as ClubCredit. A ClubCredit booking receives 100 percent of the credit payment back to the wallet.

You do not have to accept a materially different or inferior alternative as full settlement. We explain differences and any price change and do not authorize an extra charge without your agreement. Where law requires a monetary or original-payment-method refund or another remedy, we provide it. We do not delay a refund we owe solely because the property has not reimbursed us.

For a material issue during the stay, tell the property and Bokkara promptly where practical and allow a reasonable opportunity to resolve it unless unsafe or impractical. Keep relevant evidence and receipts. We investigate and pursue an appropriate correction, alternative, price adjustment or refund. You are not required to remain in unsafe accommodation to preserve a claim.

Both the main and shared account holders earn 1,000 ClubNights for each qualifying accommodation night they personally stay under an eligible Bokkara booking. ClubNights are credited to the applicable member’s account. Each ClubNight has a redemption value of USD $0.005; 1,000 ClubNights are worth USD $5.00 toward eligible accommodation.

Rewards are based on the nights each member personally stays, not the nights stayed by their guests. Additional rooms or guests do not multiply a member’s qualifying nights. A member who stays five qualifying nights earns 5,000 ClubNights regardless of the number of guests or rooms.

Unused, cancelled or fully refunded nights do not earn ordinary stay rewards. A booking request, payment authorization or fulfilled order does not establish a completed stay. ClubNights are posted within 14 days after checkout and verification. Report missing or inaccurate rewards within 90 days after checkout with your booking reference and relevant information. We allow exceptions for Bokkara errors and explain the outcome.

We may correct duplicates, calculation errors and rewards associated with a valid refund or proven misuse, with an explanation and an opportunity to query a material adjustment. This does not authorize unrelated monetary charges.

One ClubNight is worth USD $0.005 toward accommodation. Therefore, 500 ClubNights equals USD $2.50 and 1,000 equals USD $5.00. ClubNights cover eligible accommodation costs only; taxes, property fees, Bokkara service charges and other fees are paid with money.

The minimum redemption is 500 ClubNights, in multiples of 500. You need sufficient units for the full accommodation redemption quoted before purchase. You cannot pay part of the accommodation with money. Your quote shows the ClubNights required and the separate taxes and fees. Redemption is available for eligible accommodation otherwise available through Bokkara, without separate reward inventory.

ClubNights cannot be sold, gifted, transferred between accounts or withdrawn as cash, subject to mandatory rights. For a member cancellation received at least 24 hours before check-in, section 18 restores 100 percent of redeemed ClubNights; section 19 returns none for later cancellation. Money-paid taxes and fees are non-refundable under those ordinary rules.

If Bokkara or the property cancels without member fault, section 21 returns 100 percent of redeemed units and the separately paid amounts. Eligible Flight Disruption Assistance instead reimburses lost accommodation value in ClubCredit under section 25.

ClubNights do not expire while membership remains active. If membership ends and is not renewed within 30 days, the remaining ClubNights expire, subject to applicable law and correction of Bokkara errors. If renewed within that period, the balance remains available while membership is active.

If the program closes, we give at least six months' notice and a practical opportunity to redeem the remaining balance, subject to stronger applicable rights. Changes do not retrospectively remove earned rights contrary to law.

The main account holder earns 2 percent of their qualifying completed accommodation spending paid with money, capped at USD $2,000 per main membership per membership year. The membership year begins on activation. The shared account holder does not earn a separate 2 percent annual reward, and the shared account holder’s spending does not contribute to the main holder’s reward.

Qualifying spending excludes taxes, property fees, Bokkara service charges, other fees, refunded amounts and bookings paid with ClubNights or ClubCredit. For example, USD $1,000 of qualifying spending earns USD $20 in annual credit. Eligible amounts are recorded in USD.

You must renew to receive the annual credit. Pending annual credit remains available for 30 days after membership expiry. If renewal payment does not succeed within that period, pending credit is forfeited, subject to mandatory rights and correction of Bokkara errors. When renewed in time, credit is issued to the main holder’s wallet within 30 days after both the earning year ends and renewal payment succeeds.

Issued annual credit does not expire. Active membership is required to use ClubCredit, subject to mandatory rights; a lapse does not itself erase issued annual credit. Cancellation credits, referral rewards, promotional credits and Flight Disruption Assistance reimbursements also enter the applicable account holder’s ClubCredit Wallet. Relevant source records and disclosed lawful promotional conditions may be retained.

ClubCredit covers the entire checkout total, including accommodation, taxes, property fees and Bokkara service charges. Your available balance must cover 100 percent. You cannot combine ClubCredit with money or ClubNights for the same booking. If insufficient, pay the whole booking with money.

Member cancellation at least 24 hours before check-in restores 100 percent of the ClubCredit used for accommodation; credit used for taxes and fees is excluded. Later cancellation and ordinary no-shows are non-refundable under the ordinary policy. Supplier cancellations, eligible flight disruption and mandatory rights follow their separate provisions. ClubCredit is not a bank deposit or a promise of cash withdrawal.

Both the main account holder and the shared account holder receive Flight Disruption Assistance, including when travelling separately. It applies when a flight delay or cancellation causes the affected holder to miss prepaid accommodation nights or lose a confirmed Bokkara reservation. It covers eligible bookings originally paid with money, ClubCredit or ClubNights.

If the property keeps the reservation but you arrive late, we reimburse the accommodation value of every prepaid night missed because of the disruption. If the property marks you as a no-show and cancels the reservation, we reimburse the accommodation value of all prepaid nights lost. Taxes, property fees, Bokkara service charges and other fees are excluded.

Reimbursement is ClubCredit in the affected account holder’s wallet. The accommodation component recorded for lost nights determines the value of money-paid and ClubCredit-paid stays. ClubNights-funded accommodation is valued at USD $0.005 per corresponding redeemed unit. This benefit does not promise to cover a higher replacement price or unrelated travel expenses.

Notify us immediately when you become aware of a delay or cancellation, with information needed to identify your flight and booking. We investigate and contact the property on your behalf, try to preserve the reservation and help arrange another room where needed. Late notification does not automatically disqualify you but can delay investigation and reimbursement.

After investigation establishes eligibility and the amount, we issue the credit within two business days of completing the investigation. This does not depend on the property refunding Bokkara. A later property refund to Bokkara does not generate a second reimbursement to you for the same lost nights.

A replacement booking requires sufficient ClubCredit for the entire checkout total, including taxes and fees, or payment entirely with money. If you need a room before reimbursement arrives, use sufficient existing credit or pay entirely with money. No split payment is offered. Replacement price and availability apply.

Membership includes staffed 24-hour support. We investigate problems, contact properties, pursue corrections or refunds and help arrange alternatives. Support availability does not guarantee an instant property decision or a free replacement; financial remedies follow the relevant booking and benefit rules.

We acknowledge complaints within two business days and provide an outcome or progress update within 10 business days. Urgent stay issues go directly to 24-hour support. Include your reference, relevant facts and the resolution sought. These timelines do not extend a mandatory deadline or shorten a statutory claim period.

Separately purchased extras have their own cancellation conditions, provided before purchase. If Bokkara or the supplier cannot provide an extra, we refund it fully as ClubCredit, except where applicable law requires another remedy. Cancelling an extra does not automatically cancel your stay or membership.

For immediate danger, contact local emergency services and property security where appropriate. Bokkara does not replace emergency, medical or consular services.

You are responsible for necessary passports, visas, entry permissions and other travel documents. A property confirmation does not guarantee entry to a country. General travel information is not a substitute for checking requirements that apply to your circumstances.

Tell us before booking about an accessibility feature essential to your stay. We seek reliable property confirmation and handle sensitive information under our Privacy Notice. A request is not represented as an accepted accessibility arrangement until it is established.

Independent travel insurance may be appropriate for your circumstances. It is separate from membership and does not replace Bokkara's responsibilities. Take reasonable steps to reduce avoidable loss without compromising your safety or lawful rights.

Use Bokkara lawfully and honestly. Do not impersonate another person, use stolen payment details, submit false identities, fabricate stays, manipulate rewards, make knowingly fraudulent claims or harass staff or guests. Honest reviews, good faith complaints and lawful payment disputes are not prohibited conduct.

Do not access accounts without authority, introduce malware, bypass access controls, overload systems or extract restricted member information. Do not resell member-only inventory or represent yourself as Bokkara's agent without authority.

We may investigate credible concerns and take proportionate action under section 31. We handle relevant information and reports in accordance with applicable law.

Bokkara and its licensors retain rights in their respective brands, software and protected materials. Membership permits lawful use of the service and retention of your transaction documents. It does not transfer ownership of our brand, software or member database.

You retain rights in material you submit. You allow us to use it as reasonably necessary to provide the requested service, address your enquiry and meet lawful obligations. We obtain any separate permission needed to use an identifiable testimonial or photograph for advertising; submitting a complaint does not grant an unlimited promotional license.

Only submit content you have authority to provide. We may restrict unlawful or infringing material for legitimate reasons, subject to applicable rights.

Our Privacy Notice explains our handling of personal information. If you provide another guest's information, have an appropriate basis and give them the relevant privacy information. These Terms do not authorize unrelated marketing or unrestricted disclosure of guest details.

We send booking records, service notices and other transaction communications to your designated contact details, subject to applicable electronic communications requirements. Optional marketing follows separate choices. Keep your contact details current.

Electronic records can evidence acceptance, payments, cancellations and support communications, but inaccurate records can be challenged. Our internal records are not conclusive regardless of other evidence.

We may restrict an account where reasonably necessary to investigate credible fraud, unauthorized access, serious misuse, legal restrictions or a material unpaid obligation. Restrictions are proportionate, with an explanation and a way to address errors where lawful and practical. Urgent protective action may precede notice.

For a material breach that can be remedied, we ordinarily provide notice and a reasonable opportunity to remedy it before termination. Serious illegality, fraud or safety and security concerns may justify immediate action. We do not terminate merely to avoid a valid refund, complaint or earned entitlement.

We explain the effect on confirmed stays, prepaid membership time, rewards and credits. Termination does not automatically confiscate every balance. Any deduction or forfeiture needs a valid contractual and legal basis. If we end a paid service for convenience, applicable refunds and other remedies remain available.

Closing your account does not automatically cancel a stay or recurring payment. Accrued obligations and provisions needed to resolve existing claims continue where relevant and lawful.

We provide our services with the care, skill and standards required by applicable law and our promises. We do not guarantee uninterrupted internet access or universal accommodation availability. We take reasonable steps to address faults within our control.

Nothing in these Terms removes a nonexcludable consumer guarantee, statutory refund or mandatory travel protection. We remain responsible for our own obligations. A property's separate role does not exclude any responsibility the law places on Bokkara for its performance.

Liability depends on applicable law, the agreement and the circumstances of the loss. We do not exclude liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation, and death or personal injury caused by negligence where exclusion is prohibited.

To the extent permitted by law, we are not liable for losses that were not reasonably foreseeable consequences of our breach, or arose solely from events for which we have no contractual or legal responsibility. This does not remove a refund owed or recoverable costs caused by our own breach.

The same loss cannot be recovered twice. A partial refund or credit does not automatically settle every distinct claim. Any settlement remains subject to rights that cannot lawfully be waived.

Severe weather, natural disaster, war, civil disruption, public health restrictions and infrastructure failures may affect performance. We take reasonable steps to reduce the impact, inform affected members and resume services where possible.

Such events do not automatically allow retention of payment for an undelivered service or removal of a mandatory refund. Cancellation, alternative and refund rights depend on the booking and applicable law. We discuss available options rather than imposing an indefinite credit or rescheduling arrangement without agreement.

Contact support if a concern can be resolved through our complaint process. This does not prevent urgent court relief, a lawful payment dispute, a regulator complaint or a mandatory external dispute resolution route.

Applicable law governs your rights and the enforceability of these Terms. You retain mandatory protections and any right to bring proceedings in a court available under applicable jurisdiction rules. These Terms do not require mandatory arbitration, waive class action rights or shorten statutory claim periods.

Membership subscriptions and accommodation for specified dates may have different statutory cancellation rules. Where a qualifying membership purchase carries a cooling-off right, we provide the required cancellation process and refund treatment. Starting service during that period follows any legally required request and acknowledgement.

An exception applying to date-specific accommodation does not automatically remove rights relating to a separate membership. Equally, a membership cooling-off right does not automatically cancel a separately booked stay. Our express booking benefits apply alongside mandatory rights.

Any required local travel, pricing, renewal, language or financial protections remain effective. Nothing in these Terms represents an exemption from obligations that apply to a particular service or market.

We may update these Terms for future transactions with appropriate notice. Material changes to an ongoing paid agreement follow the notice, consent, cancellation option and other protections required by the agreement and law. Posting a new version does not authorize new recurring charges or retrospectively reduce confirmed rights.

If a provision is invalid, the rest continues where it can lawfully operate without changing the essential agreement. Delayed enforcement is not automatically a permanent waiver. Any transfer of Bokkara's obligations remains subject to applicable notice, consent and consumer protections.

These Terms and your transaction documents describe the agreement, without excluding liability for fraud, mandatory representations or statements the law requires us to honor. Translations and electronic notices remain subject to applicable language and communication rights.

For membership enquiries, bookings, cancellations, rewards and complaints, use the support channels on our website, in your member account or in your booking confirmation. Membership includes staffed 24-hour support.

Include your name and membership or booking reference. Do not send passwords, card security codes or payment authentication codes. For time-sensitive cancellations or flight disruptions, contact the designated support channel promptly and keep your acknowledgement or transmission evidence.

To stop renewal, use the available subscription management route or give Bokkara support a clear instruction. Privacy requests follow the contact information in our Privacy Notice.