Privacy Policy

Bokkara Management LLC is a Delaware limited liability company that provides membership-based travel management and related travel services through Bokkara and its OneClub program.

Our services may include travel planning, booking assistance, flights, hotels and accommodations, travel management, rewards, OneClub Credits, ClubMiles, ClubNights, Annual Rewards, Travel Assistant services, Planning Center services, lounge access, concierge services, ground transportation, luxury travel, private aviation assistance, insurance-related services, and customer support.

Information You Provide Directly

We may collect information you provide when creating an account, joining OneClub, submitting a travel request, communicating with us, making a purchase, contacting customer support, or using other Bokkara services.

This may include your name, date of birth where necessary, email address, telephone number, billing or mailing address, account information, membership information, traveler preferences, loyalty program information, emergency contact information, and other information you choose to provide.

Traveler Information

Travel arrangements may require information about you and other travelers, including legal names, dates of birth, passport or government identification information, visa information, loyalty numbers, special assistance requests, dietary requirements, seating preferences, and other information required by a travel supplier.

Payment Information

Payments may be processed through third-party payment processors. Depending on the payment method, Bokkara may not receive or store your complete payment card number or other full payment credentials.

Booking Information

We may collect information relating to flights, airlines, hotels, accommodations, transportation, lounges, insurance, private aviation, concierge requests, restaurants, events, experiences, destinations, travel dates, travelers, booking references, fare or rate information, cancellation information, and special requests.

Rewards Information

We may maintain information relating to OneClub Credits, ClubMiles, ClubNights, Annual Rewards, earning activity, redemption activity, adjustments, expiration, and other rewards transactions.

Communications

We may retain communications you send to us or that we send to you, including communications through email, telephone, text messaging, WhatsApp or other messaging services, website forms, OneClub, concierge services, and Travel Assistant services.

When you use our website, applications, account services, or other online services, we may automatically collect technical and usage information such as your IP address, browser type, device type, operating system, device identifiers, approximate location derived from technical information, pages viewed, referring pages, dates and times of access, session information, and error or diagnostic information.

We use this information to operate, secure, maintain, analyze, and improve our services and to detect potentially fraudulent or unauthorized activity.

Bokkara and service providers acting on our behalf may use cookies, pixels, local storage, session technologies, and similar technologies for login functionality, account preferences, session management, website functionality, security, performance, analytics, fraud prevention, and, where applicable, marketing.

Your browser or device may provide controls for limiting or disabling certain technologies. Disabling cookies may affect portions of the website or account experience.

Providing Services

We use personal information to create and manage accounts, process travel requests, arrange travel, communicate with suppliers, provide Travel Assistant and concierge support, administer OneClub, and provide requested services.

Processing Payments

We use information necessary to process purchases, subscriptions, membership fees, refunds, credits, and other financial transactions.

Managing Rewards

We use information to calculate, issue, adjust, track, and redeem OneClub Credits, ClubMiles, ClubNights, Annual Rewards, and other applicable benefits.

Communicating With You

We may use your information to provide confirmations, travel updates, service notices, account notices, security alerts, customer support, and other transactional communications.

Improving Bokkara

We may analyze usage and service information to improve our website, membership experience, travel services, customer support, products, and internal operations.

Security and Fraud Prevention

We may use information to authenticate accounts, prevent fraud, investigate suspicious activity, protect our systems, and enforce our terms.

Legal and Regulatory Purposes

We may use information when necessary to comply with applicable laws, regulations, legal processes, government requests, contractual obligations, or legitimate business requirements.

To fulfill travel requests, Bokkara may share relevant personal information with airlines, hotels, accommodation providers, transportation companies, chauffeurs, cruise or tour operators, airport lounge providers, travel insurance providers, private aviation providers, restaurants, event providers, experience providers, and other suppliers involved in fulfilling your request.

Information may also be shared with payment processors, technology providers, customer service providers, analytics providers, professional advisors, and other service providers that support Bokkara's operations.

Third parties may have their own privacy policies and terms. Their handling of information may be governed by those policies and the applicable laws in their jurisdictions.

Because Bokkara provides travel services involving destinations and suppliers around the world, personal information may be transferred to, accessed from, or processed in jurisdictions outside the jurisdiction where you live.

International travel suppliers may require traveler information to fulfill reservations, satisfy immigration or border requirements, issue travel documents, provide transportation, process insurance, or provide other requested services.

Where applicable law requires specific safeguards for international transfers, Bokkara will seek to use appropriate measures required by that law.

Some travel services may require passport information, government identification information, date of birth, visa information, accessibility information, medical or assistance information, dietary information, or other sensitive travel information.

Bokkara will generally request and use this information only when reasonably necessary to provide the requested service, comply with supplier requirements, satisfy travel or legal requirements, or otherwise as permitted by applicable law.

You should provide only information that is accurate and necessary for the requested travel service.

When you request or receive travel insurance or protection services, relevant information may be shared with the applicable insurer, assistance provider, claims administrator, or other provider involved in delivering the protection.

Those providers may independently control how they collect, use, retain, and disclose personal information under their own privacy policies and applicable laws.

Bokkara does not determine the insurer's coverage decisions, claims decisions, or privacy practices.

Private aviation requests may require additional information, including passenger names, dates of birth, identification or passport information, routing, passenger counts, aircraft preferences, special requests, catering requirements, and ground transportation requirements.

Such information may be shared with aircraft operators, brokers, fixed-base operators, airports, security providers, ground transportation providers, catering providers, and other parties involved in fulfilling the private aviation request.

If you provide Bokkara with personal information about another traveler, you represent that you have appropriate authority to provide that information where such authority is required by applicable law.

You should inform other travelers, where appropriate, that their information may be provided to Bokkara and travel suppliers for the purpose of arranging and managing their travel.

Bokkara may disclose personal information when reasonably necessary to provide requested services, process transactions, manage accounts, operate our systems, communicate with you, prevent fraud, protect our rights, comply with legal obligations, or complete a business transaction.

Recipients may include travel suppliers, payment processors, technology providers, customer support providers, analytics providers, professional advisors, insurers, assistance providers, and government or regulatory authorities when legally required.

Bokkara does not sell personal information to third parties for money as part of its ordinary business operations.

Where applicable privacy laws use broader definitions of terms such as sale, sharing, targeted advertising, or similar concepts, the applicability of those definitions may depend on the specific technologies, services, and activities involved. Nothing in this statement limits rights provided by applicable law.

Bokkara may send promotional communications about memberships, travel services, benefits, offers, products, and other services where permitted by law.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the communication or by contacting Bokkara. Even after opting out of promotional communications, you may continue to receive transactional, account, security, booking, travel, or service-related communications that are necessary to provide requested services.

If you provide a telephone number or otherwise request communication through text, WhatsApp, or another messaging service, Bokkara may use that channel for travel updates, service communications, account communications, support, or other permitted purposes.

Message and data rates may apply depending on your carrier or messaging provider. You are responsible for maintaining the security of your device and messaging accounts.

Bokkara may retain personal information for as long as reasonably necessary to provide services, maintain accounts, administer bookings and rewards, resolve disputes, prevent fraud, comply with legal or financial recordkeeping requirements, enforce agreements, maintain business records, or otherwise fulfill legitimate business purposes.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and operational needs.

Bokkara uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

No website, system, transmission, or storage method can be guaranteed to be completely secure. Accordingly, Bokkara cannot guarantee absolute security of personal information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except to the extent caused by Bokkara's failure to meet its legal obligations.

You should notify Bokkara promptly if you believe your account credentials have been compromised or if you identify unauthorized activity.

Bokkara does not knowingly seek to create independent accounts for children where doing so would be prohibited by applicable law.

Travel services may nevertheless involve children as travelers. When a parent, guardian, or authorized adult provides information about a child for the purpose of arranging travel, Bokkara may process that information as reasonably necessary to provide the requested service and satisfy supplier or travel requirements.

Depending on your jurisdiction and applicable law, you may have rights relating to your personal information. These may include the right to request access to personal information, request correction of inaccurate information, request deletion, request information about how information is used or disclosed, obtain a copy of certain information, restrict or object to certain processing, withdraw consent where processing is based on consent, opt out of certain marketing activities, or exercise other rights provided by applicable law.

Not every right applies in every jurisdiction, and legal exceptions may permit or require Bokkara to retain or continue processing certain information.

To protect personal information, Bokkara may take reasonable steps to verify the identity of a person submitting a privacy request. The information requested for verification may depend on the nature and sensitivity of the request.

If Bokkara cannot reasonably verify a request, it may be unable to complete the request. Where permitted by law, Bokkara may also request additional information to prevent unauthorized disclosure of personal information.

Where applicable law permits a person to use an authorized agent to submit a privacy request, Bokkara may require evidence of the agent's authority and may separately verify the identity of the individual whose information is involved.

Where required by applicable law, Bokkara will not unlawfully discriminate against an individual because that individual exercised a privacy right available under applicable law.

Certain services may nevertheless require information necessary to verify identity, fulfill travel arrangements, administer membership, comply with supplier requirements, or provide requested benefits.

Bokkara's website, communications, or services may contain links to or integrations with third-party websites, applications, payment services, travel supplier systems, or other services. Bokkara does not control the privacy practices of independent third parties.

When you use a third-party service, that provider's privacy policy, terms, and applicable practices may apply.

Some bookings or services may be completed through third-party booking platforms, supplier websites, reservation systems, airline systems, hotel systems, payment systems, or other external technology.

Information submitted through those systems may be governed by the applicable provider's privacy policy and terms in addition to Bokkara's policies.

If Bokkara is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, restructuring, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Bokkara may disclose personal information when reasonably necessary to comply with subpoenas, court orders, legal processes, government requests, regulatory requirements, or other lawful demands.

Bokkara may also disclose information when reasonably necessary to protect its rights, property, systems, customers, employees, users, suppliers, or other persons; investigate suspected fraud or abuse; enforce agreements; or protect against legal claims.

Bokkara may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, legal requirements, or other circumstances.

When changes are made, the updated version will be posted on this page with a revised effective or last updated date. Your continued use of Bokkara services after an updated policy becomes effective may be subject to the revised policy to the extent permitted by applicable law.

This Privacy Policy is associated with Bokkara Management LLC, a Delaware limited liability company. To the extent permitted by applicable law, the laws applicable to Bokkara's agreements and services may govern interpretation of this Privacy Policy.

Nothing in this Privacy Policy is intended to eliminate, waive, or restrict mandatory privacy rights or protections that apply to you under the laws of your jurisdiction.

Travel is an industry that requires information to move between multiple parties. Depending on the service requested, Bokkara may need to provide traveler information to airlines, hotels, accommodation providers, transportation providers, airport lounges, insurers, assistance providers, private aviation operators, restaurants, experience providers, government authorities, and other travel suppliers.

If required information is not provided, Bokkara or the applicable supplier may be unable to complete or manage the requested travel service.

This Privacy Policy should be read together with Bokkara's Terms and Conditions, OneClub Membership Terms, booking and cancellation terms, rewards terms, payment terms, supplier terms, and other applicable agreements or policies.

If another Bokkara agreement contains provisions specifically addressing privacy or information handling, the applicable provisions should be interpreted together to the extent permitted by law.

If you have questions about this Privacy Policy, want to submit a privacy request, or want additional information about how Bokkara handles personal information, please contact Bokkara using the privacy contact information displayed below.

Effective Date: September 17, 2026.

Last Updated: September 17, 2026.

Bokkara Management LLC may update this Privacy Policy as described above.