Bokkara Member Frequently Asked Questions

Bokkara is a membership-only online accommodation booking club operated by Bokkara Management LLC. Members can access available member prices, earn ClubNights on qualifying stays and get help from our 24-hour support team.

Choose a membership, search for accommodation and book your stay. Bokkara arranges the reservation directly with the property. We send a booking confirmation when the property confirms your stay.

Yes. You need an active Bokkara membership number to make an eligible booking. Each main membership includes one shared account with its own membership number.

Yes. Bokkara arranges accommodation directly and manually with the property. Property search and information services may be used to help display choices, but we make the reservation directly with the property.

No. Member prices and savings depend on the property, dates, room and availability. We do not guarantee that every price will be lower than every other available offer.

Bokkara membership is focused on accommodation bookings. Flight Disruption Assistance helps with covered accommodation losses caused by a flight delay or cancellation; it is not a flight booking service.

Bokkara offers one annual membership for USD $119.00 plus applicable taxes and fees. The total is shown before you authorize payment. Accommodation bookings are charged separately.

It includes access to available member rates, one shared account, staffed 24-hour support, applicable cancellation benefits, ClubNights and Flight Disruption Assistance. Only the main account holder earns the 2% annual reward on qualifying spending, capped at USD $2,000 per membership year.

It lasts one year from activation following successful payment.

Sign in after activation to view your membership number. Contact support if you cannot find it.

The main account holder must be at least 18 years old and have legal capacity to enter the membership agreement.

You may include one named person aged 17 or older under your main membership. The shared account holder has their own account, login and membership number. You do not need to live at the same address.

No. One shared account is included with the annual membership.

Yes. The shared account holder may make eligible bookings for themselves and does not have to travel with the main account holder. Applicable legal-capacity requirements and the property's minimum check-in age still apply.

A 17-year-old can have a Bokkara shared account and request bookings for themselves, but the property may require its lead guest to be older or may have other check-in requirements. Check the property's rules before booking.

Yes. The main account holder can request a replacement only during the 30 days immediately after the annual membership year ends. Contact Bokkara support to arrange it.

No. Each account holder has their own login and wallet. Linking accounts does not give either person unrestricted access to the other's private information, booking controls or wallet balance.

Yes. Accompanying children aged 16 and under may be included on an eligible booking without their own membership number. Enter their accurate ages and check the property's occupancy and child policies.

No. Other guests do not need their own Bokkara membership to be included. The member making the booking must be named on the reservation and personally stay. Property age, identification and occupancy requirements still apply.

The shared account ordinarily ends when the main membership ends. Existing confirmed bookings are not automatically cancelled and remain subject to their accepted terms. Contact support for help with any outstanding booking or balance.

Automatic annual renewal requires your express authorization. The renewal price, timing, currency, applicable taxes and cancellation method are shown before you authorize recurring payment.

We send a reminder 30 days before renewal with the amount, currency, renewal date and cancellation instructions, along with any additional notices required by law.

Use the subscription management controls available for your membership or contact Bokkara support with a clear request to stop renewal. If PayPal administers your subscription, you may also use its subscription management controls. We provide confirmation.

Normally, stopping renewal allows your membership and linked shared account to continue until the end of the paid term. Stopping renewal does not automatically cancel an accommodation booking.

Yes. If you request the 30-day satisfaction guarantee within 30 days after the relevant membership payment, the full membership fee is returned to the original payment method. The refund ends the main membership and included shared account. Confirmed accommodation bookings are not automatically cancelled.

No. Membership cancellation and accommodation cancellation are separate. Tell support clearly if you want to cancel both, and review the booking cancellation terms before making your request.

Your confirmed stay remains valid under its accepted terms. Support and benefits attached to that booking continue through checkout. Ordinary new member booking privileges stop when membership expires.

Enter your destination, travel dates, rooms and guest information to see available properties. Review the property's details, room options, price and restrictions before requesting a booking.

Check your dates, number of rooms and guests, room type, occupancy, accommodation cost, taxes, fees, check-in requirements and cancellation terms. If an amenity, accessibility feature or room arrangement is essential, ask support to verify it before you book.

Yes. Both account holders may request multiple rooms for their party, subject to property availability, occupancy and booking requirements. Contact support if the request cannot be completed online.

Yes, you may include another adult as a guest as long as you are named on the booking and personally stay. A guest does not need their own Bokkara membership. You cannot use your membership to book a stay solely for other people.

Requests such as an early check-in, late checkout, connecting rooms, upgrades, bed preference or room location are subject to property availability unless specifically confirmed. Contact support if a feature is essential to your stay.

A request is not a confirmed arrangement. Tell Bokkara about any essential accessibility needs before booking so we can seek confirmation from the property.

A property may require an incidental deposit or payment method at check-in under its disclosed conditions. Check the booking information and property requirements before arrival.

Yes. Availability and rates can change before a property confirms a reservation. If there is a material change to the offer before confirmation, we explain the revised offer and let you decide whether to accept it.

You can pay the entire checkout total with money, pay the entire total with enough ClubCredit, or use enough ClubNights for the full eligible accommodation cost and pay taxes and fees with money. ClubCredit cannot be combined with money or ClubNights for the same booking.

For supported monetary payment methods, checkout places an authorization while Bokkara arranges your accommodation. We capture payment after property confirmation. An authorization may temporarily reduce your available funds. Any method that settles immediately is identified before use.

No. An authorization is a hold placed while the booking is being arranged. Capture is the payment step that follows property confirmation for supported methods. Your bank controls how the hold appears and when it is released.

No. A receipt or acknowledgement confirms that we received your request or payment information; it is not property confirmation. Bokkara sends a booking confirmation after the property confirms the reservation.

It means Bokkara has received your request and is arranging the accommodation with the property. Your booking is confirmed when we issue the property confirmation.

Bokkara first acknowledges your request and any applicable payment authorization. We send a booking confirmation after the property accepts the reservation, then send the property confirmation number when available. Keep that number and your confirmed stay details for check-in.

Check your account and messages, including your spam folder. If your arrival is approaching or you need an update, contact our 24-hour support team with your booking reference.

We release an uncaptured payment authorization. If money was already captured, the full amount, including taxes and fees, is issued as ClubCredit under the ordinary policy. ClubNights deducted for an unconfirmed request are returned. Where law requires a different remedy, we provide it.

The nightly price is not the complete stay total. Your checkout can include multiple nights and rooms, applicable taxes, property fees and Bokkara service charges. Review the price breakdown and any amounts payable at the property before booking.

No. Applicable charges depend on the property, destination and booking. Check the breakdown shown before you commit and your confirmation for the charges that apply to your stay.

Send a clear request through the designated cancellation or staffed 24-hour support channel shown on our website, in your account or in your confirmation. Include your name and booking reference and state that you want to cancel the entire stay. Keep your acknowledgement or evidence of the request.

No. A cancellation applies to the entire stay; selected rooms or nights cannot be cancelled separately. Contact support if you want to discuss changing a booking before authorizing any cancellation.

The deadline is 24 hours before the property's confirmed check-in time, using the property's local time zone. A request received exactly 24 hours before check-in qualifies for the earlier category. For a Friday 3:00 p.m. check-in, the deadline is Thursday 3:00 p.m. local time.

If Bokkara receives your request to cancel the whole stay at least 24 hours before confirmed check-in in the property’s local time, we return 100% of the accommodation portion in ClubCredits. Taxes and fees are excluded under the ordinary policy. Mandatory rights remain available.

The accommodation cost is refunded in ClubCredits. Taxes, property fees and Bokkara service charges are excluded under the ordinary policy.

It is non-refundable under the ordinary policy. Property or Bokkara failures, eligible Flight Disruption Assistance and mandatory rights are handled separately.

If Bokkara receives your cancellation at least 24 hours before check-in, all redeemed ClubNights are restored. A later cancellation restores none under the ordinary policy. Separately paid taxes and fees are not refunded under that policy.

If Bokkara receives your cancellation at least 24 hours before check-in, all ClubCredit used for the accommodation portion returns to your wallet. ClubCredit used for taxes and fees is excluded. Later cancellations are non-refundable under the ordinary policy.

No. For a qualifying cancellation of a money-paid booking at least 24 hours before check-in, the accommodation portion gets pain in ClubCredit. ClubCredit and ClubNights bookings are restored in their respective form. If Bokkara or the property cannot supply your stay, separate rules apply. The membership guarantee also has a separate original-payment-method refund.

An ordinary no-show is non-refundable regardless of the payment method. An eligible flight delay or cancellation may qualify for Flight Disruption Assistance, which is separate from the ordinary no-show policy.

Contact support. Leaving before your scheduled checkout does not automatically entitle you to a refund for unused nights. If you are leaving because of an accommodation problem, tell the property and Bokkara where safe and practical so the issue can be assessed.

If the stay cannot be supplied and you are not at fault, we offer a suitable alternative for your acceptance or a full refund. Money-paid bookings receive the full payment, including taxes and fees, as ClubCredit. ClubNights bookings receive all redeemed ClubNights back and separately paid taxes and fees as ClubCredit. ClubCredit bookings receive the full credit payment back. Mandatory rights remain available.

Contact support. Changes require property acceptance and Bokkara's written confirmation, and price or availability may change. If a change requires cancellation and rebooking, we explain the consequences before acting.

ClubNights are reward units earned for qualifying accommodation nights stayed on eligible Bokkara bookings. They can be used toward eligible accommodation costs on future Bokkara bookings.

Both the main and shared account holders earn 1,000 ClubNights for each qualifying night they personally stay on an eligible Bokkara booking.

Each eligible account holder earns in their own account for qualifying nights they personally stay. Extra rooms or guests do not multiply the reward.

You earn 5,000 ClubNights if you personally stay all five qualifying nights. The number of rooms or guests does not change that amount.

ClubNights are posted within 14 days after checkout and verification of the qualifying stay. A booking confirmation or payment does not by itself establish that the stay was completed.

Contact support with your membership number, booking reference and relevant details. Report the issue within 90 days after checkout where possible. Bokkara considers exceptions for its own errors and explains the outcome.

500 ClubNights are worth USD $2.50 and 1,000 are worth USD $5.00 toward eligible accommodation. Each ClubNight is worth USD $0.005 for redemption.

Yes. The minimum is 500 ClubNights, and redemptions are made in multiples of 500. Your quote shows the amount required for the eligible accommodation.

No. ClubNights cover eligible accommodation costs only. Taxes, property fees, Bokkara service charges and other separately identified fees must be paid with money.

No. You need enough ClubNights to cover the full eligible accommodation redemption quoted. Taxes and fees are paid separately with money. ClubNights cannot be combined with ClubCredit for the same booking.

ClubNights do not expire while membership is active. If membership is cancelled and not renewed within 30 days after cancellation, the remaining balance expires, subject to applicable rights. If renewed within that period, the existing balance remains available.

ClubNights cannot be sold, gifted, transferred between accounts or withdrawn as cash, subject to mandatory rights.

ClubCredit is a balance in your Bokkara ClubCredit Wallet for eligible accommodation bookings. It may include annual rewards, qualifying referrals, other promotional credit, eligible booking credits and Flight Disruption Assistance reimbursements.

Only the main account holder earns 2% of their qualifying completed accommodation spending paid with money, capped at USD $2,000 per membership year.

No. Only the main account holder's qualifying spending counts toward the main holder's annual credit. Shared account spending is not combined with it.

Taxes, property fees, Bokkara service charges, other fees, refunded amounts and bookings paid with ClubNights or ClubCredit are excluded. Shared account spending does not count.

For example, USD $1,000 in qualifying completed accommodation spending earns USD $20 in annual credit. The maximum annual credit is USD $2,000 per main membership per membership year.

Yes. You must renew to receive the annual credit earned during the preceding membership year. Pending credit remains available for 30 days after membership expiry. If renewal payment does not succeed within that period, pending credit is forfeited, subject to mandatory rights and correction of Bokkara errors.

When you renew within the available period, qualifying credit is issued to the main account holder's wallet within 30 days after both the earning year has ended and the renewal payment has succeeded.

Issued annual credit does not expire. Active membership is required to use ClubCredit, but a lapse does not itself erase already issued annual credit. Other promotional credit may have conditions disclosed with its offer.

ClubCredit can pay the full eligible accommodation checkout total, including accommodation, taxes, property fees and Bokkara service charges.

No. Your available ClubCredit balance must cover 100% of the checkout total. If it does not, you must pay the entire booking with money. ClubCredit and ClubNights also cannot be combined for the same booking.

ClubCredit is not a bank account or a promise of cash withdrawal. If applicable law requires a monetary refund or another remedy, that right remains available.

It is an accommodation benefit for eligible flight delays or cancellations that cause the affected account holder to miss prepaid nights or lose a confirmed Bokkara reservation. Bokkara investigates, contacts the property and helps arrange alternatives when needed.

Both the main account holder and the included shared account holder are covered, including when they travel separately. The benefit applies to eligible stays paid with money, ClubCredit or ClubNights.

Contact Bokkara immediately when you become aware of the disruption. Give support enough information to identify your flight and booking. We investigate and notify the property on your behalf, seeking to preserve your reservation or help arrange another room.

For an eligible disruption, Bokkara reimburses the accommodation value of every prepaid night missed because of the disruption as ClubCredit. Taxes and fees are excluded.

For an eligible disruption, Bokkara reimburses the accommodation value of all prepaid nights lost as ClubCredit. Taxes, property fees, Bokkara service charges and other fees are excluded. We also help arrange an alternative room where needed.

The ClubCredit goes to the affected account holder's wallet, whether they are the main member or the linked shared account holder.

The corresponding redeemed ClubNights are valued at USD $0.005 each. Eligible reimbursement is issued as ClubCredit rather than restored ClubNights. Taxes and fees are excluded.

Late notification does not automatically disqualify you, but it can delay our investigation and reimbursement, especially if the property has already recorded a no-show. If you need a replacement before credit is issued, you may need to pay with money or use sufficient existing ClubCredit.

Once our investigation establishes eligibility and the amount, we issue the credit within two business days after completing the investigation. We provide updates while the investigation is open.

No. An eligible reimbursement does not depend on the property refunding Bokkara. A later property refund to Bokkara does not create a second reimbursement to you for the same lost nights.

The benefit reimburses the eligible lost accommodation value; it does not promise to cover a higher replacement price or unrelated travel expenses. A replacement booking requires enough ClubCredit for its entire checkout total or payment entirely with money.

Active Bokkara members can share their personal referral link. The new customer must use the link when purchasing and activating their first main membership.

You earn USD $15.00 in promotional ClubCredit per qualifying referral. Bokkara issues it as soon as the referral qualifies after the new member completes their 30-day membership satisfaction guarantee period without a cancellation or refund under that guarantee, provided all other referral conditions are met. There is no additional waiting period.

No. The reward goes to your own ClubCredit Wallet for eligible bookings under the ClubCredit and Refer a Friend Terms and Conditions.

Contact the property and Bokkara as soon as practical. Our 24-hour support team can investigate, contact the property, pursue a correction or refund, and help arrange alternatives. Keep relevant messages and receipts. You do not have to remain in unsafe accommodation to preserve a valid claim.

Contact Bokkara as soon as possible so we can notify the property and try to preserve your reservation. The property may have an arrival cutoff, and a room cannot be guaranteed after a missed arrival.

Contact support promptly with your booking reference and explain the issue. We will review the information and contact the property where needed. Corrections and changes remain subject to availability, applicable charges and your rights.

Use the support channels provided on our website, in your member account or in your booking confirmation. Both plans include staffed support 24 hours a day. For legal enquiries, email legal@bokkara.com.

Contact support with your name, booking or membership reference, what happened and the resolution you are seeking. We acknowledge complaints within two business days and provide an outcome or progress update within 10 business days. Urgent stay problems should be directed to 24-hour support.

Our Privacy Notice explains how Bokkara collects, uses, shares and protects personal information and how to make a privacy request. When providing another guest's information, make sure you have an appropriate basis and provide them with the relevant privacy information.

Contact support promptly and protect your account credentials. Do not send your password, card security code or payment authentication codes to Bokkara support.

Read the Bokkara Member Terms of Service, Cancellation Terms and Conditions, ClubNights Terms and Conditions, ClubCredit Terms and Conditions, Shared Account Terms and Conditions, and your booking confirmation for the rules that apply. This FAQ is a guide and does not remove mandatory consumer rights.