Bokkara Membership and Booking Cancellation Terms

Membership cancellation and accommodation cancellation are separate. Stopping your membership renewal does not automatically cancel a stay. Cancelling a stay does not stop membership renewal. Tell us clearly if you want both actions taken.

For member-requested cancellations of bookings paid with money, eligible accommodation refunds are issued to the ClubCredit Wallet. They are not ordinarily returned as money to a card, bank account or other payment method. Taxes, property fees, Bokkara service charges and other fees are non-refundable under that booking cancellation policy.

No accommodation booking receives a cash refund under Bokkara’s policy. Where an eligible booking refund is due, the monetary refund is issued in ClubCredit. ClubNights restorations and ClubCredit returns follow the applicable payment-specific rules below. Taxes and fees are handled as described for each situation, subject to mandatory consumer rights.

These policies do not remove mandatory consumer rights. If applicable law requires a monetary refund, prohibits retention of a charge or provides another nonexcludable remedy, we provide that remedy. A failure by Bokkara or the property to supply the stay is handled separately from a member's voluntary cancellation.

Membership lasts one year from activation following successful payment. Automatic annual renewal applies only with your express authorization. We send a renewal reminder 30 days before annual renewal showing the amount, USD currency, renewal date and cancellation instructions, together with any additional legally required notices.

You may stop future renewal through the subscription management controls available for your membership or by contacting Bokkara member support with a clear instruction to stop renewal. If PayPal administers your subscription, you may also use its subscription management controls. We provide confirmation of the cancellation.

Stopping renewal normally leaves your main membership and included shared account active until the end of the paid term. Cancelling a recurring payment does not itself cancel a confirmed accommodation reservation. Deleting an account or unsubscribing from promotional emails is also different from cancelling a subscription; use the renewal cancellation process to stop future membership charges.

When the term ends, ordinary new member booking privileges stop. Existing confirmed stays remain valid under their accepted terms. If membership expires during a confirmed stay, booking support and the benefits attached to that booking continue through checkout.

ClubNights do not expire while membership is active. If membership is cancelled and not renewed within 30 days after cancellation, the remaining ClubNights expire. If membership is renewed within that 30-day period, the existing balance remains available, subject to applicable law.

Active membership is required to use ClubCredit. Issued annual Exec credit does not expire, but pending annual credit is received only following qualifying renewal. Pending credit remains available for 30 days after membership expiry; if renewal payment does not succeed within that period, it is forfeited, subject to mandatory rights and correction of Bokkara errors. The separate reward provisions in the Member Terms of Service continue to apply.

Bokkara provides a 30-day satisfaction guarantee on the membership fee. If you request the guarantee within 30 days after the relevant membership payment, we return the full membership fee to its original payment method. This guarantee concerns the membership fee, rather than the cost of accommodation already booked.

A membership fee refund ends the main membership and its included shared account. Separately confirmed accommodation bookings retain their accepted terms and are not automatically cancelled. Any request to cancel those bookings is assessed under the booking provisions below.

The guarantee is separate from your statutory rights and does not reduce any longer cancellation period or additional refund entitlement provided by applicable law. Refunds due are processed without undue delay and within applicable legal deadlines. The payment provider or issuer controls when a processed refund appears in your account.

Booking deadlines are calculated using the confirmed check-in time in the property's local time zone. Exactly 24 hours before check-in qualifies for the “at least 24 hours” cancellation category. Less than 24 hours before check-in falls within the late-cancellation category.

For example, if confirmed check-in is 3:00 PM on Friday, the 24-hour deadline is 3:00 PM on Thursday in the property's local time. A cancellation received at that time qualifies; one received afterward is late.

Send a clear cancellation request through the designated cancellation or staffed 24-hour support channel provided on our website, in your member account or in your booking confirmation. Include your name and booking reference. All accommodation cancellations apply to the entire stay; partial cancellations are not available.

The relevant time is when your request reaches the designated functioning channel. Our internal processing delay does not turn a timely request into a late one. Keep your acknowledgement or transmission evidence. If you do not receive an acknowledgement, contact support promptly and retain the evidence of your original request.

An enquiry about changing dates or finding an alternative is not automatically a cancellation instruction. Cancelling directly with a property may not update your Bokkara booking or wallet, so notify Bokkara as well. We use the booking records and available evidence to resolve any uncertainty about timing or the action requested.

Both Premium and Exec include the following cancellation benefits when we receive a member-requested cancellation at least 24 hours before confirmed check-in.

Bookings paid entirely with money receive 100 percent of the affected accommodation cost in ClubCredit. Taxes, property fees, Bokkara service charges and other fees are non-refundable. The credit is added to the ClubCredit Wallet rather than returned as money to the original payment method, except where mandatory law requires otherwise.

Bookings paid with ClubNights receive restoration of 50 percent of the ClubNights redeemed for the affected accommodation. The remaining 50 percent is forfeited. All taxes and fees paid with money are non-refundable. This rule applies even though the general membership benefit is described as free cancellation.

Bookings paid entirely with ClubCredit receive restoration of 100 percent of the affected ClubCredit payment. This includes the credit used to pay for accommodation, taxes, property fees and Bokkara service charges. The restored amount returns to the ClubCredit Wallet.

A property's own restrictive rate does not silently remove the cancellation benefit Bokkara has promised for your booking. Separately purchased extras follow their own disclosed cancellation terms. Supplier-caused cancellations and mandatory rights are handled under their separate provisions.

A member-requested cancellation received less than 24 hours before confirmed check-in is a late cancellation.

For bookings paid entirely with money, 50 percent of the affected accommodation cost is returned in ClubCredit. Taxes, property fees, Bokkara service charges and other fees are non-refundable. The remaining accommodation amount is not refundable under this ordinary cancellation policy.

For ClubNights bookings, no redeemed ClubNights are restored. Taxes and fees paid with money are also non-refundable.

For bookings paid entirely with ClubCredit, no part of the affected credit payment is refundable. Cancellation after check-in likewise does not restore ClubNights or ClubCredit under their ordinary cancellation rules.

These provisions concern voluntary member cancellation. Service failures, supplier cancellations, mandatory rights and eligible Exec Flight Disruption Assistance are assessed separately.

A no-show occurs when a guest does not arrive for the confirmed stay and the property records the reservation as a no-show under the applicable arrival conditions. The ordinary no-show policy is non-refundable, regardless of whether the booking was paid with money, ClubNights or ClubCredit. Taxes and fees are not refunded under that policy.

If you expect to arrive late, contact Bokkara immediately so we can notify the property and seek to preserve the reservation. A property may have an arrival cutoff or may release a room when it considers the booking a no-show. We cannot guarantee that a property will retain a room after a missed arrival, but early notice allows us to act sooner.

A no-show caused by an eligible flight delay or cancellation may qualify for Exec Flight Disruption Assistance under section 11. That benefit is separate from the ordinary non-refundable no-show rule.

Partial cancellation is not available. You may cancel the full stay before check-in under the applicable cancellation rules. You cannot cancel only selected rooms or nights of an existing booking.

If you leave early, contact Bokkara support. Leaving before the scheduled checkout does not automatically entitle you to a refund for unused nights. We will review the circumstances and any applicable mandatory rights. A service problem is assessed separately from a voluntary early departure.

If you leave because of a material accommodation problem, report it to the property and Bokkara promptly where safe and practical. You are not required to remain in unsafe accommodation to preserve a valid claim.

Date, room, occupancy and guest changes require property acceptance and Bokkara's written confirmation. Availability and pricing may change. We explain any applicable charge and the effect on cancellation terms, rewards and payments before you accept the change.

If a change requires cancellation and rebooking, we explain that process and the cancellation consequences before acting. Asking about a different property or rate is not permission to cancel the reservation you already hold.

Separately purchased extras have their own cancellation conditions, presented before purchase. Cancelling accommodation does not automatically cancel every separately arranged extra. Tell us which services you want cancelled. If Bokkara or the supplier cannot provide an extra, we refund that extra in full in ClubCredit, except where mandatory law requires another refund method.

If a property cannot confirm your accommodation request, we release an uncaptured authorization. If payment has already been captured for accommodation we cannot arrange, we issue the entire amount, including taxes and fees, to the ClubCredit Wallet, except where mandatory law requires another refund method.

If Bokkara or the property cancels a confirmed stay without member fault or cannot supply it, we offer a suitable alternative for your acceptance or a full refund. Money-paid bookings receive the full payment, including taxes and fees, in ClubCredit. ClubNights bookings receive 100 percent of redeemed units back, and separately paid taxes and fees are refunded in ClubCredit. Entirely ClubCredit-paid bookings receive 100 percent of the credit payment back to the wallet.

You do not have to accept a materially different or inferior alternative as full settlement. We explain the differences and any price effect and do not authorize an extra charge on your behalf without your agreement. Responsibility for a price difference or additional loss is assessed separately under the agreement and applicable law.

Supplier-caused cancellation refunds include the full eligible payment, including taxes and fees; ordinary member-requested cancellation follows the separate rules above. We do not delay a refund we owe solely because the property has not reimbursed Bokkara.

Both the main Exec account holder and the shared account holder can receive Flight Disruption Assistance, including when travelling separately. It applies to eligible Bokkara stays paid with money, ClubCredit or ClubNights when a flight delay or cancellation causes missed prepaid nights or loss of the confirmed reservation.

If the hotel keeps the reservation but the member arrives late, Bokkara reimburses the accommodation value of every prepaid night missed because of the disruption. If the hotel records a no-show and cancels the reservation, Bokkara reimburses the accommodation value of all prepaid nights lost. All taxes, property fees, Bokkara service charges and other fees are excluded.

Reimbursement is ClubCredit in the affected account holder's wallet. For money-paid and ClubCredit-paid stays, the accommodation component recorded for the lost nights determines the value. For ClubNights-funded accommodation, the corresponding redeemed units are valued at USD $0.005 each, equivalent to USD $5 per 1,000 ClubNights.

Notify Bokkara immediately when you become aware of a flight delay or cancellation. We investigate the disruption and contact the property on your behalf to explain the situation, seek to preserve the reservation and help arrange another room when needed. Late notification does not automatically disqualify you, but can delay the investigation and reimbursement. We provide progress updates while investigating.

After investigation establishes eligibility and the amount, we issue the credit within two business days after completing the investigation. The member's reimbursement does not depend on the property refunding Bokkara. A later property refund to Bokkara is reconciled separately and does not create a second reimbursement to the member for the same lost nights.

A replacement booking requires sufficient existing ClubCredit to cover its entire checkout total, including taxes and fees, or payment entirely with money. There is no split-payment exception. If you need a room before reimbursement arrives, use sufficient existing credit or pay the whole replacement booking with money. The benefit does not promise to cover a higher replacement price or unrelated travel expenses.

Accommodation refunds use the accommodation component of the affected booking, excluding separately identified taxes and fees except where the particular policy expressly restores the full payment. For multiple rooms or nights, we calculate eligible refunds for the entire cancelled stay. Partial cancellations are not available.

Cancellation credits are added to the ClubCredit Wallet alongside eligible annual rewards, promotional credits and assistance reimbursements. Active membership is required to use ClubCredit, subject to mandatory rights. An issued annual credit does not expire; relevant reward and promotional conditions remain governed by the Member Terms of Service and the offer under which the credit arose.

ClubCredit must cover 100 percent of a future booking's checkout total. It cannot be combined with money or ClubNights to pay the same booking. ClubNights must cover the full eligible accommodation redemption, with taxes and fees paid with money. A cancellation refund does not introduce a new split-payment privilege.

Cancelled, unused or fully refunded nights do not earn ordinary ClubNights. We may correct reward entries associated with a valid refund or cancellation, explaining material adjustments. A refund or credit does not authorize duplicate recovery for the same loss, but a partial remedy does not automatically settle an unrelated claim.

Both membership plans include staffed 24-hour support to investigate problems, contact properties, pursue corrections or refunds and help arrange alternatives. Use the support channels published on our website, in your account or in your booking confirmation. Include your name, booking reference and the action requested. Do not send passwords, card security codes or payment authentication codes.

We acknowledge complaints within two business days and provide an outcome or progress update within 10 business days. Urgent stay problems go directly to 24-hour support. Keep relevant messages, confirmations and receipts so we can investigate accurately.

These terms apply alongside your Member Terms of Service and do not remove a mandatory refund, cooling-off right, remedy for service failure or other consumer protection. A membership satisfaction refund, an ordinary booking cancellation, a supplier-caused failure and Flight Disruption Assistance are different processes with different refund methods. We apply the process relevant to the circumstances and explain the outcome.