Frequently Asked Questions
1. What are ClubPoints?
ClubPoints are the internal membership system used to access certain Bokkara benefits, including ClubCoverage and Book Now, Pay Later.
2. Do ClubPoints have cash value?
No. ClubPoints are not cash and cannot be redeemed, withdrawn, or exchanged for money.
3. How many ClubPoints do members receive annually?
Individual members receive 5,000 ClubPoints annually, while corporate members receive 50,000 ClubPoints annually unless otherwise stated in their membership agreement.
4. Can I still book travel without ClubPoints?
Yes. Travel bookings and travel management services remain available. ClubPoints only affect access to specific benefits.
5. How do I earn additional ClubPoints?
Additional ClubPoints are earned through eligible travel activity and mileage conversions.
6. How are miles converted into ClubPoints?
Individual members earn 15 ClubPoints for every 1,000 miles traveled, while corporate members earn 30 ClubPoints for every 1,000 miles traveled.
7. Are all airlines eligible for mileage conversion?
Eligible airlines and travel providers may vary and are subject to Bokkara verification requirements and program rules.
8. Can ClubPoints be transferred to another member?
No. ClubPoints are generally non-transferable unless expressly authorized by Bokkara.
9. What happens when I use ClubCoverage?
The required ClubPoints associated with the coverage benefit are deducted from your available balance.
10. What happens when I use BNPL?
ClubPoints may be reserved or allocated to support the booking while payment obligations remain outstanding.
11. Do ClubPoints expire?
Yes. ClubPoints may expire according to membership rules, inactivity policies, or specific program requirements.
12. Can Bokkara change the ClubPoints program?
Yes. Bokkara reserves the right to modify earning rates, benefit requirements, eligibility rules, and other program features.
13. What happens if my account is suspended?
Access to ClubPoints and associated benefits may be restricted or removed until the matter is resolved.
14. Can ClubPoints be used for hotel bookings?
ClubPoints may be used to activate eligible benefits that apply to hotel bookings, subject to program eligibility.
15. Is there a limit to how many ClubPoints I can earn?
Bokkara may establish earning limits, promotional limits, or account-specific limits at its discretion.
16. Why are ClubPoints important?
ClubPoints are the foundation of Bokkara's benefit ecosystem and determine eligibility for enhanced programs such as ClubCoverage and Book Now, Pay Later.