Corporate Terms & Conditions

Effective Date: May 22, 2026

These Corporate Terms & Conditions (“Agreement”) govern the use of Bokkara Crisis Management Team services (“Services”) provided by Bokkara to corporate clients, organizations, executives, employees, contractors, affiliates, and approved travelers (“Client,” “Company,” or “Travelers”).

By accessing or using Bokkara’s Crisis Management Team services, the Client agrees to the following terms and conditions.

1. Service Overview

The Bokkara Crisis Management Team provides travel disruption coordination and operational travel assistance during qualifying travel-related interruptions and emergencies.

Services may include:

• Travel disruption coordination
  
• Flight disruption assistance
  
• Hotel coordination assistance
  
• Ground transportation coordination
  
• Executive travel support
  
• Schedule adjustment assistance
  
• Communication support during disruptions
  
• Emergency travel coordination
  
• International and domestic travel assistance
  
• Real-time travel monitoring support
  
• Group travel disruption coordination
  

The Crisis Management Team operates as a travel coordination and support service and does not operate as an airline, transportation provider, hotel operator, insurance company, medical provider, emergency rescue provider, or government authority.

2. Corporate Eligibility

Corporate services are available to:

• Registered businesses
  
• Executive teams
  
• Corporate organizations
  
• Government entities
  
• Talent management groups
  
• Sports organizations
  
• Event organizations
  
• Approved corporate travel groups
  

Bokkara reserves the right to approve, deny, suspend, or terminate corporate access at its discretion.

3. Scope of Services

The Crisis Management Team provides coordination assistance only.

Bokkara does not guarantee:

• Flight availability
  
• Hotel availability
  
• Transportation availability
  
• Immigration approval
  
• Visa approvals
  
• Entry into any country
  
• Airline waivers
  
• Travel provider cooperation
  
• Travel reimbursements
  
• Compensation from third parties
  
• Prevention of delays or cancellations
  

All travel services remain subject to third-party provider rules, availability, operational conditions, weather conditions, government restrictions, and force majeure events.

4. Response Times

Bokkara aims to respond to active travel disruptions as quickly as operationally possible.

However:

• Response times are not guaranteed
  
• Resolution times are not guaranteed
  
• Certain disruptions may require coordination with third-party providers
  
• High-volume global disruptions may impact support capacity
  

Corporate clients acknowledge that travel disruptions can involve factors outside Bokkara’s control.

5. Corporate Traveler Responsibility

The Client and all Travelers remain responsible for:

• Providing accurate travel information
  
• Maintaining valid travel documents
  
• Monitoring passport and visa requirements
  
• Maintaining lawful travel status
  
• Providing accurate emergency contact information
  
• Following airline and government regulations
  
• Maintaining active communication during disruptions
  
• Reviewing all bookings and travel confirmations
  

Failure to provide accurate information may impact Bokkara’s ability to coordinate assistance.

6. Third-Party Providers

Bokkara coordinates with third-party providers including:

• Airlines
  
• Hotels
  
• Transportation providers
  
• Private aviation operators
  
• Charter services
  
• Event venues
  
• Security providers
  
• Concierge providers
  

Bokkara is not liable for:

• Third-party service failures
  
• Provider delays
  
• Operational shutdowns
  
• Airline cancellations
  
• Hotel overbooking
  
• Transportation failures
  
• Lost luggage
  
• Provider misconduct
  
• Provider insolvency
  
• Provider pricing changes
  

All third-party services remain governed by their individual policies and conditions.

7. Emergency Situations

The Crisis Management Team is not:

• A medical provider
  
• An emergency rescue provider
  
• Law enforcement
  
• A security enforcement agency
  
• A legal services provider
  

In life-threatening situations, Travelers must contact:

• Local emergency authorities
  
• Medical services
  
• Law enforcement agencies
  
• Embassy or consular offices
  

Bokkara may assist with coordination support where operationally possible but does not guarantee emergency intervention services.

8. International Travel Conditions

International travel may involve:

• Government restrictions
  
• Border closures
  
• Health regulations
  
• Political instability
  
• Security risks
  
• Transportation interruptions
  

Bokkara is not responsible for losses resulting from:

• Government actions
  
• Immigration denial
  
• Civil unrest
  
• Natural disasters
  
• Pandemics
  
• Acts of terrorism
  
• Weather conditions
  
• Military conflicts
  
• Travel bans

9. Communication Authorization

The Client authorizes Bokkara to:

• Communicate with travel providers
  
• Coordinate itinerary adjustments
  
• Receive travel-related updates
  
• Share relevant travel details necessary for coordination
  

Bokkara will make reasonable efforts to protect confidential travel information but cannot guarantee absolute security across third-party systems.

10. Corporate Account Conduct

Corporate accounts may not:

• Abuse support services
  
• Submit fraudulent claims
  
• Provide false travel information
  
• Misrepresent travelers
  
• Harass Bokkara staff
  
• Use services unlawfully
  

Violation of these terms may result in:

• Service suspension
  
• Membership termination
  
• Permanent account restrictions
  
• Additional administrative review

11. Fees & Additional Charges

Certain coordination requests, emergency support services, upgrades, or specialized travel arrangements may involve additional fees.

Additional costs may include:

• Emergency rebooking costs
  
• Last-minute transportation
  
• Executive security coordination
  
• Charter arrangements
  
• International operational support
  
• After-hours coordination services
  

The Client remains responsible for all approved travel-related expenses and third-party provider costs.

12. Limitation of Liability

To the maximum extent permitted by law, Bokkara shall not be liable for:

• Indirect damages
  
• Consequential damages
  
• Missed business opportunities
  
• Lost profits
  
• Emotional distress
  
• Missed meetings or events
  
• Delayed arrivals
  
• Third-party operational failures
  
• Government restrictions
  
• Travel interruptions beyond reasonable control
  

Bokkara’s total liability under this Agreement shall not exceed the total amount paid by the Client for applicable services within the previous thirty (30) days.

13. Force Majeure

Bokkara shall not be liable for failure or delay in performance caused by events outside reasonable control, including:

• Natural disasters
  
• Severe weather
  
• Pandemics
  
• Government actions
  
• Cyber incidents
  
• Transportation shutdowns
  
• Labor strikes
  
• Civil unrest
  
• War
  
• Infrastructure failures

14. Confidentiality

Bokkara will make commercially reasonable efforts to maintain confidentiality regarding:

• Executive travel
  
• Corporate schedules
  
• Travel itineraries
  
• Business-related travel coordination
  

However, the Client acknowledges that certain information may require disclosure to third-party providers during operational coordination.

15. Service Availability

Services may vary based on:

• Region
  
• Time zone
  
• Operational capacity
  
• Government restrictions
  
• Provider availability
  
• Travel conditions
  

Bokkara does not guarantee uninterrupted service availability in every country or jurisdiction.

16. Termination

Bokkara reserves the right to suspend or terminate services for:

• Non-payment
  
• Fraudulent activity
  
• Abuse of staff
  
• Violation of these terms
  
• Illegal activity
  
• Reputational harm to Bokkara
  

Corporate clients may terminate services according to their membership or contractual agreement terms.

17. Modifications

Bokkara reserves the right to update or modify these Terms & Conditions at any time.

Continued use of the Services after updates constitutes acceptance of revised terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted under the applicable laws of the jurisdiction determined by Bokkara’s corporate operating structure, without regard to conflict of law principles.

19. Lost, Delayed, or Stolen Luggage

Bokkara and the Bokkara Crisis Management Team do not manage, control, store, transport, track, or process passenger luggage.

In the event of lost, delayed, damaged, or stolen luggage, the Traveler must immediately contact:

• The operating airline
  
• Airport baggage services
  
• Airport customer service representatives
  
• Airport security personnel (where applicable)
  
• Ground handling agents
  
• Travel insurance providers (if applicable)
  

Bokkara is not responsible for:

• Locating missing luggage
  
• Processing baggage claims
  
• Providing baggage reimbursements
  
• Determining luggage compensation eligibility
  
• Airline baggage investigation outcomes
  
• Lost personal belongings
  
• Theft occurring at airports, hotels, vehicles, or third-party locations
  

While Bokkara may, at its discretion, assist with communication coordination or help direct Travelers to the appropriate airline or airport department, Bokkara does not guarantee:

• Recovery of luggage
  
• Compensation approval
  
• Reimbursement timelines
  
• Replacement of personal items
  
• Resolution of baggage disputes
  

All baggage-related matters remain the responsibility of the airline, airport authority, transportation provider, insurance provider, or other applicable third party handling the luggage.

Travelers are encouraged to:

• Maintain travel insurance coverage
  
• Keep valuables in carry-on luggage
  
• Retain baggage claim receipts and tags
  
• Report luggage issues immediately upon discovery
  
• Follow all airline baggage claim procedures and deadlines
  

Bokkara shall not be liable for any direct or indirect losses related to missing, delayed, damaged, or stolen luggage or personal belongings.

20. Acceptance of Terms

By using Bokkara Crisis Management Team services, the Client confirms that they:

• Have authority to act on behalf of the organization
  
• Understand these Terms & Conditions
  
• Agree to comply with all applicable policies
  
• Accept the limitations and responsibilities outlined herein

Contact Information

For corporate support, operational inquiries, or account assistance, clients may contact: support@bokkara.com