Travel Assistant Terms & Conditions

Bokkara's Travel Assistant provides personal travel assistance through real people who can receive requests, coordinate arrangements, communicate with travel providers, and provide support relating to a client's travel plans.

Travel Assistant is designed to assist with the coordination of travel and related services. It does not mean that Bokkara directly operates, owns, or controls the airlines, hotels, transportation companies, charter operators, restaurants, lounges, or other third-party providers used to fulfill a request.

Depending on the client's membership and the nature of the request, Bokkara may assist with:

• Flight reservations and related arrangements
• Hotel and accommodation reservations
• Ground transportation and private car services
• Private aviation and charter requests
• Lounge access
• Special travel arrangements
• Travel changes and related coordination
• Requests involving multiple travel providers
• Other reasonable travel-related requests

Certain services may be subject to additional fees, availability requirements, provider restrictions, or separate terms.

Clients may submit requests through the communication channels made available by Bokkara, including phone, email, WhatsApp, or other messaging channels.

A request does not constitute a confirmed reservation or completed service until Bokkara confirms the applicable arrangement.

Bokkara may require additional information before a request can be processed, including traveler names, dates of birth, identification or passport information, travel dates, destinations, payment information, or other information required by the applicable provider.

Travel Assistant is generally available 8 hours per day for everyday assistance and 24 hours per day while a client is traveling, subject to applicable membership terms, holidays, operational circumstances, communication availability, and events outside Bokkara's reasonable control.

24-hour travel support does not guarantee that every request can be immediately resolved or that a third-party provider will be available at all times.

Response and completion times may vary depending on the complexity of the request, provider operating hours, destination, time zone, availability, and other circumstances.

Many travel arrangements are provided by independent third parties.

Airlines, hotels, transportation companies, charter operators, lounges, and other providers establish their own rules concerning availability, pricing, cancellations, refunds, changes, baggage, schedules, safety, identification, and other conditions.

Bokkara does not guarantee the performance, availability, schedule, pricing, policies, or services of any third-party provider.

Where a third-party provider is responsible for a service, that provider's terms and conditions may also apply.

A travel request may involve a separate charge for the underlying travel service, in addition to any applicable Bokkara membership fees or service charges.

No reservation should be considered confirmed until Bokkara provides confirmation and any required payment or authorization has been completed.

Prices and availability may change before a reservation is confirmed. Once confirmed, the applicable provider's fare, rate, cancellation, refund, and change conditions may apply.

Clients are responsible for reviewing important reservation details before authorization or payment.

Bokkara may accept requests for services outside standard travel reservations.

Special requests are subject to availability, provider acceptance, destination restrictions, applicable laws, and any additional charges associated with arranging the service.

Submitting a special request does not guarantee that Bokkara will be able to fulfill it.

Changes and cancellations are governed by the rules applicable to the specific reservation or service.

Some reservations may be refundable, while others may be partially refundable, non-refundable, or subject to change or cancellation fees.

Bokkara will communicate applicable conditions when reasonably available, but the final rules are determined by the applicable travel provider.

Bokkara is not responsible for refund policies established by third-party providers.

Clients and travelers are responsible for ensuring that they have all documents and approvals required for travel, including passports, visas, transit documents, health documentation where required, and other entry requirements.

Bokkara may assist with general travel coordination, but such assistance does not constitute legal, immigration, medical, or governmental advice.

Travelers should verify applicable requirements with the relevant government authorities before traveling.

Bokkara may assist clients when travel plans are affected by delays, cancellations, missed connections, schedule changes, weather, operational disruptions, or other travel-related events.

Bokkara will make reasonable efforts to assist with available options, but the availability of alternatives is determined by airlines, hotels, transportation providers, and other third parties.

Bokkara does not guarantee that an alternative arrangement will be available or that a disrupted journey can be restored according to the original itinerary.

Clients are responsible for providing accurate and current contact information and for monitoring communications relating to their travel requests.

Bokkara may communicate important information by phone, email, WhatsApp, text message, or other approved communication channels.

Delays caused by incorrect contact information, missed communications, unavailable travelers, or failure to provide requested information may affect the ability to complete a request.

By submitting a request, the client authorizes Bokkara to communicate with applicable travel providers as reasonably necessary to process and coordinate that request.

Bokkara will not knowingly make material changes to a client's travel arrangements without appropriate authorization, except where immediate action may reasonably be necessary to assist during an active travel disruption and the client has authorized Bokkara to provide such assistance.

Access to Travel Assistant services is subject to the client's Bokkara membership and the benefits included with that membership.

Certain services, rates, discounts, protections, rewards, or travel benefits may only be available to clients enrolled in qualifying membership levels.

Membership does not guarantee availability of any particular flight, hotel, transportation service, or other travel product.

Travel Assistant provides access to assistance, not guaranteed access to a particular travel product.

Bokkara cannot guarantee that a requested flight, hotel room, vehicle, charter, lounge, or other service will be available at the requested time, price, location, or specification.

Bokkara may decline or limit a request when fulfilling it would violate applicable law, provider rules, safety requirements, membership restrictions, or Bokkara policies.

Bokkara may also request additional information or authorization before proceeding with a request.

Bokkara is not responsible for losses, delays, cancellations, schedule changes, service failures, injuries, damages, lost property, denied boarding, immigration decisions, or other events caused by a third-party provider or circumstances outside Bokkara's reasonable control, except to the extent otherwise required by applicable law.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

Information provided to Bokkara may be used to process travel requests, communicate with clients, coordinate services, process payments, and provide membership-related assistance in accordance with Bokkara's applicable privacy practices.

Clients should avoid sending unnecessary sensitive information through unsecured communication channels.

Bokkara may update these Travel Assistant Terms from time to time to reflect changes to its services, operations, membership structure, or legal requirements.

The latest version published by Bokkara will apply to future requests unless otherwise required by applicable law.

By using or requesting Travel Assistant services, the client confirms that they have read, understood, and agreed to these Travel Assistant Terms and any other applicable Bokkara membership terms.