Because Travel Doesn’t Always Go as Planned — But We Always Have a Plan
Crisis & Travel Management
At Bokkara, we understand that even the most carefully planned journeys can face unexpected challenges. Whether it’s a flight delay, cancellation, missed connection, or lost luggage, our Crisis & Travel Management Team is on standby 24/7 to ensure your comfort, safety, and convenience are never compromised.
Our philosophy is simple: when something goes wrong, you shouldn't have to lift a finger.
From the moment a disruption occurs, Bokkara takes full control of the situation — monitoring, managing, and resolving every detail until you're back on track.
The Bokkara Crisis & Management Team operates as your personal response unit, dedicated to resolving any travel interruptions quickly and discreetly. We work directly with airlines, hotel partners, and ground transport providers to correct issues, rebook itineraries, and provide assistance when you need it most.
Delays happen but frustration doesn't have to. Once your flight is delayed, Bokkara's systems automatically notify your assigned concierge, who begins coordinating an immediate response.
Here's what we do:
Your itinerary and all changes are updated instantly in your Bokkara App and confirmed via WhatsApp or email so you're always informed without needing to ask.
When your flight is canceled, Bokkara steps in immediately often before the airline even sends an update.
Our Crisis Team will:
If a cancellation occurs while you’re already at the airport, you won’t need to stand in line or call airline support our concierge handles everything remotely, while keeping you updated step-by-step.
Your time is valuable and Bokkara ensures it’s never wasted.
Bokkara members travel with peace of mind knowing that our protection continues beyond the terminal. In the event of lost or damaged luggage, we assist in every step of the process:
If your case receives no positive outcome after the airline's process concludes, Bokkara will cover up to $300 USD per lost or damaged luggage as part of our member protection policy.
This coverage applies after standard airline claim procedures are completed, ensuring that your experience ends with resolution — not frustration.
Unlike traditional travel platforms that rely on automated messages or slow ticketing systems, Bokkara's Crisis Team consists of live specialists available 24 hours a day, 7 days a week. No bots, no waiting queues — just real experts ready to respond within minutes.
Our members receive personalized assistance via WhatsApp, phone, email, or the Bokkara App at any hour, ensuring that support is always accessible wherever you are in the world.
At Bokkara, we don't wait for problems — we predict them. Our internal system tracks flight performance data and global weather alerts to identify potential disruptions before they affect your journey.
When a risk is detected, your concierge will contact you proactively to discuss alternative options — whether it's an early flight change or an airport reroute.
This level of foresight is what defines true luxury travel management.
We manage all alternate arrangements seamlessly.
If an overnight stay becomes necessary, our concierge books and confirms the reservation instantly.
Complimentary transfers are rescheduled automatically to fit your new itinerary.
All changes are reflected on your account and handled without additional requests.
Every decision made by the Crisis Team is designed to minimize downtime and preserve your travel comfort — because even in disruption, Bokkara members experience excellence.
Corporate executives and entrepreneurs who rely on punctual, seamless schedules.
Frequent international travelers requiring quick recovery from disruptions.
High-net-worth individuals and families seeking stress-free, luxury support.
Diplomatic and VIP travelers requiring discretion, safety, and immediate solutions.
You don’t need to do anything. Our system automatically alerts the Crisis & Management Team, who will contact you directly and begin rebooking or arranging accommodations immediately.
You can reach us anytime through your Bokkara App, WhatsApp, or the 24-hour hotline provided in your membership portal.
Our team will guide you through filing a report with the airline. If no compensation is received after their investigation, Bokkara will provide up to $300 USD per lost or damaged luggage as a final resolution.
Yes. If they are listed on your Bokkara membership account or their booking was paid for using your Concierge Credit, they receive the same level of assistance.
No. Crisis & Travel Management is a core feature of your Bokkara Membership, included at no additional cost.
Our team typically secures rebooking within 15–45 minutes, depending on route and airline availability. We always prioritize Business and First-Class seating and confirm all changes with you before finalizing.