What Is Flight Protection?

Flight Assistance is a member support benefit available through ClubCoverage. It is designed to provide assistance when qualifying flight disruptions affect your travel plans. Rather than replacing the airline's responsibility, Flight Assistance helps members understand their options, coordinate next steps, and access additional support when needed. Whether you're trying to understand your rebooking options, locate available flights, or determine how to continue your journey, Bokkara's travel assistance team is available to help.

What Flight Protection Covers

Air travel can be unpredictable, and even the most carefully planned journeys can be affected by unexpected disruptions. Flight Protection is designed to help eligible members navigate qualifying flight-related issues that may impact their travel plans before, during, or between flights. When an eligible disruption occurs, Bokkara's travel assistance team works with members to evaluate available options, identify potential solutions, and provide support through available ClubPoints and rebooking assistance where applicable. Flight Protection is intended to help reduce the inconvenience, stress, and potential financial burden that can arise when travel plans are unexpectedly interrupted.

Flight Cancellations

Flight cancellations can occur due to operational issues, weather events, scheduling changes, or other circumstances beyond a traveler's control. When an eligible flight cancellation occurs, Bokkara may assist in identifying alternative flight options and applying available ClubPoints toward qualifying rebooking costs.

Missed Connections

A delayed incoming flight can sometimes cause travelers to miss their next scheduled flight. Flight Protection may assist eligible members with exploring alternative flight arrangements and available travel solutions to help them reach their destination.

Significant Flight Delays

Extended delays can disrupt accommodation plans, transportation arrangements, business commitments, and vacation schedules. When qualifying delays occur, Bokkara may assist eligible members in evaluating available travel options and solutions.

Schedule Changes

Unexpected changes made by airlines may affect travel plans and create additional challenges for travelers. Flight Protection may provide assistance in identifying available alternatives and helping members navigate qualifying schedule disruptions.

How Flight Assistance Works

1

A Flight Disruption Occurs

Your flight may be:
  • Canceled
  • Delayed
  • Rescheduled
  • Overbooked
  • Disrupted due to operational issues
  • Impacted by a missed connection
2

Contact The Airline

The airline remains responsible for resolving flight-related disruptions and should always be your first point of contact. Members should attempt to obtain assistance directly from the airline whenever possible.
3

Contact Bokkara

If additional support is needed, contact Bokkara's travel assistance team. Our team can review your travel situation and help you understand the options that may be available.
4

We Help You Navigate Available Solutions

Depending on the circumstances, Bokkara may assist with:
  • Reviewing alternative flight options
  • Understanding airline rebooking options
  • Identifying available routes
  • Exploring alternative departure times
  • Travel coordination support
  • Guidance regarding travel disruptions
  • ClubPoints redemption opportunities where applicable
ClubCoverage Benefit

ClubPoints Assistance

In certain qualifying situations, available ClubPoints may be used toward approved travel-related solutions.

✈️

Alternative Flight Assistance

If a member chooses to secure an alternative flight option, available ClubPoints may be applied toward approved costs.

💳

Partial Assistance

If available ClubPoints do not fully cover the cost of the selected travel solution, members may choose to pay the remaining balance.

✅

Full Assistance

If available ClubPoints fully cover the approved cost, no additional payment may be required from the member.

Why Members Use Flight Assistance

Support When Travel Plans Change

🛟

Additional Support During Disruptions

Travel disruptions can be overwhelming. Having access to an experienced travel assistance team can help simplify the process.

🔍

Help Understanding Available Options

We help members review potential solutions and navigate travel disruptions more confidently.

📋

Travel Coordination Support

Bokkara works alongside members to help coordinate next steps when travel plans are interrupted.

⭐

ClubPoints-Powered Assistance

Eligible members may be able to utilize available ClubPoints toward approved travel-related solutions.

Frequently Asked Questions

No. Flight Assistance is not travel insurance and does not replace travel insurance. Flight Assistance is a travel assistance benefit that helps members navigate qualifying flight disruptions by providing support, coordination, guidance, and access to ClubPoints-powered assistance where applicable.
Flight Assistance may help members experiencing qualifying flight-related disruptions, including: Flight cancellations Missed connections Significant flight delays Airline schedule changes Certain operational disruptions Eligibility is subject to ClubCoverage program terms and conditions.
The airline should always be your first point of contact. Airlines remain responsible for resolving flight-related disruptions and managing their services. If you need additional support or assistance understanding your options, Bokkara's travel assistance team is available to help.
In certain qualifying situations, Bokkara may assist members with exploring and securing alternative flight arrangements. Rebooking assistance is subject to flight availability, vendor availability, ClubCoverage eligibility requirements, and available ClubPoints balances.
Yes. In certain qualifying situations, available ClubPoints may be applied toward approved travel-related solutions, including alternative flight arrangements. If your ClubPoints balance does not fully cover the cost, you may choose to pay the remaining balance.
To help us assess your situation and identify available solutions, you may be asked to provide: Flight itinerary Booking confirmation Airline communications Boarding pass (if available) Details of the disruption Government-issued identification Other supporting documentation Providing accurate information helps Bokkara assist you more efficiently.
No. Flight Assistance is designed to provide support, guidance, and coordination during qualifying travel disruptions. Assistance, rebooking options, and ClubPoints redemption opportunities are subject to eligibility requirements, vendor availability, flight availability, verification, and applicable ClubCoverage program terms and conditions.

You're Not Alone When Travel Plans Change

When a flight disruption occurs, the airline remains responsible for resolving the situation. However, navigating the process can sometimes be challenging, especially when information is limited or assistance is delayed. Flight Assistance provides Bokkara members with access to additional support, guidance, and travel coordination when qualifying flight disruptions affect their journey. Because sometimes the most valuable thing during a travel disruption is having someone there to help.

Terms & Conditions