Travel With Peace of Mind
ClubCoverage Stay Protection is designed to help eligible members navigate qualifying accommodation-related disruptions through travel assistance, relocation support, and ClubPoints-powered solutions.
What Is Stay Protection?
Stay Protection is a ClubCoverage benefit that provides eligible members with access to travel assistance when qualifying accommodation disruptions occur. When an eligible disruption affects your stay, Bokkara works to identify available solutions, coordinate alternative accommodation options, and assist with rebooking support where applicable. Stay Protection is designed to help minimize the impact of accommodation-related disruptions and keep your trip moving forward.
Eligible Accommodation Disruptions
Stay Protection may assist with qualifying accommodation-related disruptions, including:
Hotel Cancellations
When a confirmed accommodation reservation is canceled by the hotel, property, or travel provider, Bokkara may assist in identifying alternative accommodation options.
Property Closures
Unexpected closures due to operational issues, maintenance concerns, safety issues, or other unforeseen circumstances may qualify for assistance.
Reservation Disruptions
Errors, booking conflicts, overbookings, or other reservation-related issues may be eligible for support under ClubCoverage.
Accommodation Service Interruptions
Certain disruptions that significantly affect the availability or usability of a booked accommodation may qualify for assistance.
How Stay Protection Works
Step 1
A qualifying accommodation disruption occurs before or during your trip.
Step 2
Contact Bokkara's travel assistance team and provide details regarding the disruption.
Step 3
Our team reviews the situation and identifies available accommodation solutions.
Step 4
If eligible, available ClubPoints may be applied toward qualifying accommodation assistance and rebooking support.
Step 5
Continue your journey with support from Bokkara and your replacement accommodation arrangements.
Alternative Accommodation Assistance
When eligible disruptions occur, Bokkara may assist members in securing alternative accommodations.
Depending on availability and circumstances, assistance may include:
- Hotel rebooking assistance
- Resort rebooking assistance
- Vacation rental alternatives
- Alternative accommodation coordination
- Reservation support services
Bokkara works to help members find suitable alternatives based on availability at the time assistance is requested.
ClubPoints-Powered Accommodation Support
Stay Protection is powered by ClubPoints.
Members with sufficient ClubPoints may be able to use their available balance toward qualifying replacement accommodation costs.
If Your ClubPoints Cover The Full Cost
Bokkara may arrange the replacement accommodation and apply the required ClubPoints toward the booking, allowing eligible members to continue their trip without additional accommodation costs.
If Your ClubPoints Cover Part Of The Cost
Available ClubPoints may be applied toward the replacement accommodation, and the member may choose to pay the remaining balance required to complete the booking.
This flexible approach helps members reduce unexpected out-of-pocket expenses during travel disruptions.
Why Members Choose Stay Protection
Accommodation Assistance When You Need It
Access support when unexpected accommodation issues disrupt your travel plans.
Alternative Stay Solutions
Receive assistance identifying available accommodation options during qualifying disruptions.
ClubPoints-Powered Support
Use available ClubPoints to help offset qualifying replacement accommodation costs.
Reduced Travel Stress
Travel with confidence knowing assistance is available if accommodation issues arise.
Personalized Support
Work with Bokkara's travel assistance team to explore available solutions and next steps.
Designed For Modern Travelers
Travel plans can change unexpectedly. Stay Protection helps provide an added layer of support when accommodation disruptions threaten to interrupt your journey.
Whether you're traveling for business, leisure, family vacations, special events, or extended stays, ClubCoverage Stay Protection is designed to help you stay focused on your destination not the disruption.
Important Notice
Stay Protection is a travel assistance and travel protection benefit offered through ClubCoverage. Stay Protection is not insurance and does not guarantee reimbursement, compensation, payment, replacement accommodations, or approval of assistance requests.
All assistance is subject to eligibility requirements, available ClubPoints, verification, accommodation availability, vendor policies, and applicable ClubCoverage terms and conditions.