Travel With Peace of Mind

Stay Assistance is a travel assistance benefit available through ClubCoverage.

It is designed to provide support when qualifying accommodation-related disruptions affect your travel plans. Rather than replacing the responsibility of hotels, resorts, vacation rental providers, or other accommodation vendors, Stay Assistance helps members understand their options, explore available alternatives, and coordinate next steps when accommodation issues arise.

What Situations Can We Help With?

Accommodation disruptions can happen unexpectedly and may impact your travel plans before or during your stay. While accommodation providers remain responsible for resolving reservation and property-related issues, Stay Assistance is designed to help members navigate qualifying disruptions by providing guidance, coordination, and support when additional assistance is needed. Below are some examples of accommodation-related situations where Bokkara may be able to help members explore available options and next steps.

Hotel Reservation Cancellations

A confirmed reservation may occasionally be canceled due to operational issues, inventory changes, or other circumstances.

Bokkara may assist members in exploring alternative accommodation options and available next steps.

Accommodation Overbookings

Sometimes properties accept more reservations than available rooms.

When this occurs, members may need assistance identifying alternative accommodations and coordinating replacement arrangements.

Property Closures

Unexpected property closures can occur due to maintenance issues, operational concerns, weather events, or other circumstances.

Stay Assistance may help members explore alternative accommodation options when qualifying situations arise.

Reservation Issues

Certain booking errors, confirmation issues, or reservation discrepancies may qualify for assistance under ClubCoverage.

How Flight Assistance Works

1

An Accommodation Disruption Occurs

Your hotel, resort, vacation rental, or other accommodation experiences a qualifying disruption.
  • Reservation cancellations
  • Property closures
  • Overbookings
  • Accommodation unavailability
  • Certain reservation-related issues
2

Contact The Accommodation Provider

The accommodation provider should always be your first point of contact. Hotels, resorts, and other accommodation vendors remain responsible for resolving accommodation-related issues whenever applicable. Members should first attempt to obtain assistance directly from the responsible provider.
3

Contact Bokkara

If additional support is needed, contact Bokkara's travel assistance team. Our team can review your travel situation and help you understand the options that may be available.
4

We Help You Navigate Available Solutions

Depending on the circumstances, Bokkara may assist with:
  • Reviewing alternative accommodations
  • Identifying available properties
  • Reservation coordination
  • Travel planning support
  • ClubPoints redemption opportunities
  • Alternative stay arrangements
ClubCoverage Benefit

ClubPoints Accommodation Assistance

In certain qualifying situations, available ClubPoints may be used toward approved accommodation-related solutions when travel plans are disrupted.

Quick Overview

Members may be able to apply ClubPoints toward eligible hotel or accommodation costs depending on availability, eligibility, and program terms.

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Alternative Accommodation Assistance

If a replacement hotel or accommodation is needed, available ClubPoints may be applied toward approved costs.

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Partial Assistance

If ClubPoints do not fully cover the selected accommodation, members may pay the remaining balance.

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Full Assistance

If ClubPoints fully cover the approved accommodation cost, no additional payment may be required.

Why Members Use Stay Assistance

Accommodation disruptions can be stressful, especially when traveling. Stay Assistance helps provide clarity, coordination, and support when plans unexpectedly change.

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Support During Disruptions

Guidance when accommodation plans are affected while away from home.

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Finding Alternative Options

Help identifying available accommodation solutions during qualifying disruptions.

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Travel Coordination Support

Assistance coordinating next steps and practical stay arrangements.

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ClubPoints Integration

Eligible members may apply ClubPoints toward approved accommodation solutions.

Frequently Asked Questions

No. Stay Assistance is not travel insurance and does not replace insurance coverage. It is a travel assistance benefit that helps members navigate qualifying accommodation disruptions by providing support, coordination, and access to ClubPoints-powered solutions where applicable.
Stay Assistance may help with qualifying accommodation disruptions such as: Hotel reservation cancellations Property closures Overbookings Reservation errors or confirmation issues Other qualifying accommodation disruptions
Yes. The accommodation provider should always be your first point of contact. Hotels, resorts, and other providers are responsible for managing and resolving reservation-related issues. Bokkara provides additional support when further assistance is needed.
In certain qualifying situations, Bokkara may assist members in exploring alternative accommodation options and coordinating replacement bookings based on availability and eligibility.
Yes. In qualifying situations, available ClubPoints may be applied toward approved accommodation solutions. If your ClubPoints cover the full cost, no additional payment may be required. If not, you may pay the remaining balance.
You may be asked to provide: Accommodation booking confirmation Details of the disruption Communication from the hotel or provider Government-issued identification Any relevant supporting documentation
No. Stay Assistance does not guarantee availability or replacement accommodation. Assistance depends on vendor availability, eligibility, verification, ClubPoints balance, and applicable ClubCoverage program terms and conditions.

Helping You Stay Focused On Your Journey

Accommodation disruptions can happen unexpectedly, but they don't have to ruin your trip. While accommodation providers remain responsible for their reservations and services, Stay Assistance gives Bokkara members access to additional support, guidance, and coordination when qualifying disruptions occur.

Terms & Conditions